LifeStance HealthReviews of lifestance.com

The actual doctors are fine, it's the company that is horrible. Impossible to ever get someone on the phone. I've left messages and no one cares to respond and when I have spoken to someone they all say the same thing, they are not able to help but will send a message to someone who can help. Of course no one ever gets in touch. Absolutely the worst most frustrating experience with a healthcare provider.

My experience with Lifestance has been totally positive. I live outside Springfield and waited nearly a year for a therapist in my area to be available—and with mental health, that’s not okay. I found Lifestance on the internet and selected my therapist—who has been very helpful. I’m fully satisfied and would recommend.

Dr. Frye is a great doctor and excellent resource who will be missed.

I am happy with both Dr Horstman and Ed Rowinski. They are both encouraging me to change living situation. Ed is helping me to get on proper meds.Both listen to me and help me get well.

I have been seeing Chris Lautt for about 4 years and he is awesome. I'm so grateful for the support and information he provides as well as the fact that he stood with me against my insurance company. He makes certain I have what I really need in that he will advocate with me, not for me.

The billing is fruadulent. You will be hit with multiple large balances with no explanation. Majority of your payments won't reflect on your account. Getting ahold of billing - or customer service - is impossible. The therapy they supply is great... but do not use them. They will bleed you dry and not even bother to document it.

I wrote my initial review on March 5, 2025...over 2 weeks ago. It was detailed and very clear regarding how horrendous their business operations are with regard to charges and payments. Many people here have complained about the same thing. This is the reply I received from Lifestance, AND THIS IS THE SAME REPLY THEY WRITE IN RESPONSE TO EVERYONE: Reply from LifeStance Health Mar 6, 2025 "Karyn, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at (email address provided) with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you." I did exactly as they instructed. MORE THAN TWO WEEKS LATER, I STILL HAVE HAD NO RESPONSE FROM ANYONE. Obviously, they are not AT ALL "concerned." Of course, I'm not surprised. I am processing a complaint with the BBB; they too have received these same type complaints, many of which have never been replied to or resolved by Lifestance. There are SO many great places to receive top-notch mental health treatment...DON'T GO TO LIFESTANCE - because the truth is, they couldn't care less - there are plenty of reviews from people who have had the same experience as mine. They shouldn't be allowed to run a business this way.

My therapist, Paul Kovach is absolutely AMAZING! He understands my level of need, easy to talk to, gives me practice writing ideas for journal and support groups to join throughout Cincinnati! I highly recommend Lifestance for all your mental health needs!