Karla
They literally don’t take down crucial information
I have related information to these people at least 4x when I moved to a new state. No one wrote down anything, and furthermore, did not notify me of their uselessness. Mental health does not have a pause button. And if the people picking up the phone are so incompetent as to suffer from a tragic inability to update a patient’s new info and MORE IMPORTANTLY, the list of medications, and then relay this information to insurance, need to find a job that requires very limited cognitive and motor processing skills. This is unacceptable and dangerous. I have called Lifestance a few times to literally repeat the same info, no changes, again and again. Since May until July.
Response from LifeStance HealthJul 15, 2025
Karla, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.



