LifeProofReviews of lifeproof.com

They do not replace items that are broken anymore without requesting you to send multiple photos they are still not satisfied; they request you to send more photos no answers or customer support line and also I was double charged for an item I just bought in September 2020

I tried ordering 2 cellphone cases from lifeproof for my new iphone 11 max pro and my girls iphone 11 max pro. come to find out 5 days later i noticed it didnt ship so i contacted them and they told me the order was reversed. I told them i didnt agree to that that all i wanted was my cellphone case. they told me i could reorder them if i wanted to. So once my refund came back to my account i reordered them and the same thing happed. why cant i get my cell phone case. and the only time i can get ahold of someone is within a 4 hour gap from 10a.m. - 4p.m. If i miss that time frame i have to wait till the next day to see whats wrong with my order. once i get refunded i will not buy from them and i suggest to anyione else to never buy from them.

I heard these were supposed to be on par with Otter cases, not a chance. My case is falling apart and all it had to do was survive a couple years in my pocket... what garbage.

Case lasted just over 30 days. Paid too much and junk really, because the warranty is bogus. Only 39 days. First the camera coverage became so cloudy couldn’t take clear pictures. Then the screen is so cloudy it’s difficult to see accuracy. I don’t recommend this over priced product as for me it’s junk, waste of money.

Poor customer service and they blame the pandemic. When will businesses understand that covid 19 is not an excuse for poor behavior? They are not adapting well and do not have the nice usa reps on staff any longer. The use independent reps who keep asking online if im done. Yes i am done with this company that chooses to not adapt to our new normal after 1 year. They are going extinct. Amazon has many other choices.

Have had several Lifeproof Fre cases over the years. They've always worked well for waterproofness. The (old) lifetime warranty made them worth the extra money (had a replacement on a charging door once). The one I bought for my Samsung S8 in May 2019 was already looking a bit dodge for waterproofness by November and definitely not waterproof by January. I didn't prioritize a warranty replacement tho and by the time I got around to it pretty disappointing to find...now only a 12-month warranty. Must have changed when they got purchased by Otter. Pretty lame.

Don’t waste your money had for three months and am already getting a new case and when I talk on the phone no one can hear me and water is in it constantly

I’ve always had phone cases for my device but I haven’t always used lifeproof. I decided buy one with my last phone a few years ago and recently just purchased a new one for my new device. My experience with lifeproof has been great and their warranty policy is excellent, never getting another brand of phone cases as long as they keep up the good work!