LifeProofReviews of lifeproof.com

Been a loyal customer since 2012. I use the Lifeproof bike bar mount constantly as im an avid cyclist Haven't got a new phone in years, fork up the cash for a new iPhone 12 pro, I have it for less than 18hrs and it flew off my bike mount FOUR TIMES. scratched the phone and camera lenses like crazy, lifeproof support initially very fast, explained they cant replace the phone, I get that. Obviously im super pissed, support agreed to replace the case and bike mount free of shipping charges, and then they go ghost for 5 days. ARE YOU KIDDING?? This is the treatment I get? Spend $120 to protect a $1300 phone, and they go complete ghost? at this point I dont know what theyre sending and when, its a new support person who reaches back every time, ive had to explain the situation to them 5 times, its just so frustrating and as far as the no phone service due to covid, HOLY SH** get back on the phones?!? youre a top notch company and you have no phone support due to covid?? lol what is it May? figure it out, if I was as complacent as lifeproof id be broke. But clearly they dont care about the customer so

Really disappointed with Lifeproof’s customer service. The advertised discounts not applied when purchasing multiple iPhone case & customer service don’t even respond to queries / request to cancel the order. Very poor service - you have lost my future business.

I bought the FRE case for iPhone 8 a year ago but don’t believe that it is “LifeProof” at all. The first thing to go, after about 8 months was one of the small mic/speaker covers at the front of the case near the port. I work in water sports so the case being waterproof was really important to me, and losing this cover rendered the whole case useless in that sense. Customer support were no help. The plastic cover over the home button has also become detached, nearly peeling off and exposing the phone to dust and water. The rubber frame around the edge of the case has also peeled off a lot, which makes the case look worn. The only credit I can give this case is that it is completely drop proof, I have dropped/launched my phone from many heights on many surfaces and it has always been fine. Though this is arguably achievable with much cheaper cases. I am disappointed with LifeProof after hearing great things, and I’m sorry that I won’t be buying their products again.

I'm a long-time Lifeproof customer but my new Fre for Apple iPhone SE (second generation) doesn't live up to Lifeproof's performance claims or, in fact, the performance of my previous cases. It is not dust-proof, as claimed. I work in a dusty environment, which is why I chose this particular case. But I have to open the case weekly and clean the phone and case interior. When I do this, I'm noticing the gasket that makes the case waterproof starting to lose elasticity and slip out of its slot. It seems likely that if I have to open the case regularly, it's only a matter of time before the gasket fails. Also, the case interferes with Touch ID. I'm more willing to forgive that, but coupled with the other issues, it's a bummer.

I would give a half star but not available. If the company that makes your device discontinues the device then apparently life proof stops producing the cases. I was told at purchase time that the warranty was for THE LIFE of the device. Guess not. Never again

Complete and utter false advertising...I bought for Fre cases for my 4 iPhone SEs 2nd. They are advertised as the same Fre case for iPhone 7/8. The Fre 7/8 case has a window and the Fre SE case is solid with no window. I bought 4 cases thinking they were the same as advertised online and on the boxes for the case. I have 2 cases that are solid back and 2 with windows. The iPhone SEs do not have an Apple logo on the back. Completely different case. It wouldn’t be that big of a deal, but I spent $400 on 4 cases and they are not consistent. I contacted Lifeproof and they are doing nothing to help me.

I have been a die hard LifeProof fanatic for YEARS. Before I open the box for a phone, I have a LifeProof ready and waiting for it and have never had an issue in all my years with them. I have trusted them with my life, but now that I have moved from iphone to Galaxy, I feel their case quality has plummeted. I'm so beyond disappointed. The camera glass is so large on the back that it has a lot of exposed area and they took absolutely no precautions to safeguard the plastic window or in any way prevent their antiglare coating from just rubbing off the plastic window. I travel the world taking photos on my phone and very shortly after getting the new phone, I noticed all the color washing out of my important photos while traveling. Once in a lifetime photos ruined because they were way over exposed! I looked at the camera and sure enough there were streaks where the anti glare coating had rubbed off so the sunlight just washes out the photos. The streaks grew over time and this past trip to a Korean national park was ruined when all my photos were so grainy from sun glare that I lost many as beyond repair. I had LifeProof send me a new case and it didn't come in a box to protect it so RIGHT OUT OF THE MAILER, THERE IS A SPOT OF MISSING COATING ON THE CAMERA PLASTIC WHICH IS JUST GOING TO GROW LIKE ON THE ORIGINAL CASE! Either don't half --- your products so the coating covers the entire window or don't make the coating so delicate that it can't even get to the customer without coming off. Beyond disappointed and will be looking into other waterproof case brands. Can't believe I've lost so many pictures! UPDATE: I contacted LifeProof for a replacement of the replacement and the representative Garrett lied to me and told me that the S10 cases were all discontinued in every color, even the service replacement parts and would not replace my case. You can buy a case from them and they don't even have cases to replace them with to fulfill their warranty??? I asked for confirmation that he was stating this for EVERY COLOR, not just my blue case and he confirmed: EVERY COLOR. "Notes from Garrett: Thank you for contacting Customer Service! We are truly sorry that all cases for your Samsung Galaxy S10 have been discontinued and we no longer have any replacement parts available. While we do try to keep parts in stock for as long as possible, the rapid pace of technology makes it necessary to eventually say goodbye to some of our favorite cases." But needless to say, this was a lie by their representative as I proceeded to use their self serve warranty page and immediately was shipped out a case. Unfortunately through the self serve, I was only offered either an ugly black case or a dull grey one. At least it's a case until I decide which higher quality $15 replacement I will buy off Amazon. We kept having to buy my husband new LifeProofs because they just fall apart so fast so we bought him a $15 brand off of amazon. It has been much stronger and amazingly better quality than the LifeProofs we have used over the past decade so I will abandon this company as well for quality products instead of an overpriced name that always fails to deliver. UPDATE 2023: I never even used the grey one. I got a beautiful pink waterproof spidercase off of Amazon and it's SO MUCH BETTER THAN LIFEPROOF CASES! I have a purple one now too and I will never waste money on the overpriced, worthless LIFEPROOF brand again! 😅

I FINALLY received my FRE case. The quality of shipping was horrendous. This second time I’ve had this issue with them. But now my case doesn’t fit flush to my iPhone 11 Pro Max. Also gaps I. The phone where it doesn’t snap together. Any time I try to deal with customer service no one answers the phones or messages or emails. For such a company charges these high prices for a phone case they do NOT take care of their customers. If I request another case they insist you mail the defected one back first and won’t ship or refund your money til it makes it back to them. It’s horrible. Now I’m at a loss of what to do aaannnd out of $95.