LifeProofReviews of lifeproof.com

I am extremely disappointed about my Life proof experience. For starters, I had this type of oil between the screen and the phone, I’d clean it and it would come back. I looked up methods to get rid of it, still typing away two months later with an oily screen. Lastly, it failed to even protect my phone! My iPhone pro has a cracked camera because this expensive joke “Life Proof” is playing. What angers me most is that they don’t guarantee the product by offering to replace a phone that your product was supposed to protect! Never Again.

I submitted a warranty claim regarding my “Lifeproof iPhone XR slam series case”. After paying the shipping charges for the replacement case, I received an email saying this case was discontinued and another case was shipped, Thank you for reaching out to Customer Service. We are sorry, but the SLAM Series case you selected has been discontinued. We've gone ahead and ordered a NEXT Series case for your device to ensure it continues to receive the best ollowing is a copy of that email. “ Thank you for reaching out to Customer Service. We are sorry, but the SLAM Series case you selected has been discontinued. We've gone ahead and ordered a NEXT Series case for your device to ensure it continues to receive the best protection available. Please let us know if you have any questions or concerns. We appreciate your business! Fun Fact: Prehistoric otters weighed over 100 pounds and were over 6 feet long! The case I received is screenless and is not waterproof. The replacement case is not adequate for my needs and is of lesser quality of my original iPhone XR Slam case. I have researched these Lifeproof case sales and it appears they are still available for sale; as well as a similar case for this phone (iPhone XR Punk case). I’m requesting to have one of these waterproof cases shipped to me without any additional shipping fees. I will happily return this screenless iPhone case after I receive a replacement. I have not been successful with contacting customer service, or find an email address to reach out to any other section of the company.

Cheap cases,when I try to warranty my 90 dollar case which is black and green they told me my only choice was a pink and teal cover,well i am a man and that dont work for me.Told me black was discontinued.

My phone is smashed and can’t read the screen don’t waste your money it’s not life proof at al it’s the biggest waste of money on a screen protector

LIFEPROOF covers do NOT protect a phone effectively at all. And if you contact customer service they come up with every excuse in the book to avoid any responsibility for their products not living up to their claims. I've had LifeProof Fré mobile phone cases for years with my iPhones - mainly 5 / 5s / SE series. Over the past the rubber edges of the cases started to crumble, then disintegrate, and in one case totally split into may parts. A week or so ago my SE (new last year) fell in its LifeProof Fré case and the result was that all I can see was a load of lines of many colours - I can hear calls, cannot answer any, cannot see who is calling. Result a phone that is dead effectively. LifeProof say: "WATERPROOF | DROPPROOF | DIRTPROOF | SNOWPROOF" "FOUR PROOFS. ZERO DOUBT." "SURVIVES drops from 2 metres" "When the action heats up, FRĒ hangs tough. The integrated scratch protector deflects damage, yet it’s so imperceptible that you barely notice it’s there — until you’re glad it is." So on contacting customer service they avoid any responsibility on whether a phone is protected or not - the opposite to the protection they claim on their website. Not only do they avoid responsibility and not offer any recompense for a phone NOT protected by their case, they also do their utmost to fob off even replacing a case......... Sub standard customer service for a sub standard product.

Horrendous. Brand new case failed the water-proof test directed in the install instructions. Lifeproof's website tried to direct me to their warranty form which charges a service fee. It gets worse. When I finally got to text chat (NO phone support), I was told the product is discontinued. I was offered a cheaper, non-waterproof case and told to buy a $50 screen protector. Essentially zero warranty. Do NOT buy LifeProof if you want to get what you've paid for.

If you think Lifeproof will stand behind the lifetime warranty think again.Notes from Vernon: Thank you for contacting Customer Service! We are truly sorry that all cases for your iphone 5/SE have been discontinued and we no longer have any replacement parts available. While we do try to keep parts in stock for as long as possible, the rapid pace of technology makes it necessary to eventually say goodbye to some of our favorite cases. Please let us know if you have any questions Sean. Thank you for your business! Sincerest Regards, Vernon LifeProof Customer Service (888) 533-0735 Thanks Vernon, I'll be sure to let all my friends and those on social media know that Lifeproof doesn't stand behind their products. Lifeproof still has the case for the SE listed on their website for sale. So saying that the case is no longer available is an out-and-out lie! It's sad that these companies don't have any problem taking your money and saying you have a life time warranty, but when it comes time to back it up they don't care they already got or money. Lifeproof should regardless have someway to remedy this situation. Even if the case in a different color.

Last night I dropped my phone off of my third story balcony onto the concrete below. I expected it to be distorted, but my life proof case left it without a scratch! The screen was crack free and the case it’s self only had minor damage. I am thankful and amazed at what this case can do! It’s safe to say I will not be going back to an ordinary case again! Thank you Life Proof!