LifeProofReviews of lifeproof.com

My life proof case broke near my iPhone 8 super fragile screen. I called customer service to make a warranty claim and the lady on the line was super nice to me. In less than 15 minutes, everything was done and they told me they’d ship me another case for 6$(I’m in Canada so I must pay shipping fees) Excellent service

Would NOT recommend this product. HUGE WASTE OF MONEY.... Flush $120.00 right down the toilet. The charging port cover snapped off in the first week. There goes the water proof part, and now the case won't stay together. I mean really?! $120.00. Even without the phone breaking, you can't take clear photos, hear a conversation, be heard in a conversation or listen to anything without head phones in. When I emailed the company I never received a response from them, so on top of there product being terrible, the customer service was unresponsive as well. PASS ON THE CASE! IT'S WORTHLESS.

I’ve had my iPhone 7 fre lifeproof case for 4 months and it’s already falling apart. The silencing switch came off a month ago and the frame by the charging port has actually SNAPPED. I’m not even hard on my case I barely drop it or do anything detrimental to it so why is it falling apart?? The plastic protector for the camera has actually fallen out aswell. This case is not worth the $130 I payed for it. It’s my 3rd lifeproof in 1 1/2 years. Not impressed what so ever!

Bought this case due to being the sister company of otter box. Had the case for less than 30 days and iPhone 8 Plus casing is all shards of glass. When I called about the warranty all they wanted to know is if the case still intact. I understand they won’t repair or replace a phone for an $80 case, but don’t claim to protect a phone like an otter box case. 5.5 yrs I went with an otter box case with my iPhone 5 in a automotive shop. Not once did anything happen to that phone! 30 days and my phone is shattered? Hugely disappointing, don’t waste your money, at these prices and with technology today this should not be a problem. What a joke!!! Jokes on me, don’t let it be on you as well!!!

My Samsung Galaxy S7 case underwent serious wear and tear over the many months I had it. My phone was protected from drops, but the case looked like a rodent chewed off most of the rubber and it eventually failed to be waterproof. I called and they immediately agreed to send me a new case. So this review is for the polite and fast customer service, not so much for the case, which did not last as long as I would have liked. Although, I have a toddler, and this phone gets thrown alot when I refuse to let her play with it...

Outstanding customer service. My two boys broke their cases. Lifeproof shipped out two new cases no questions asked. Very polite and friendly as well!!

Do not buy this useless product. They say it protects your phone from drops, water, snow, etc, but when something happens and your phone gets damaged, the only thing they will replace is their useless phone case, for your broken phone. And you have to pay the shipping/handling fee.

DO NOT BUY A LIFEPROOF CASE. I had a defender series otter box case on my S3 for 4 years; it got dirty, but didn’t ever break and protected my phone. I bought an iPhone 6 and a LifeProof case in November after destroying an iPhone in the toilet one night. I dropped my phone on cement a couple days ago and my LifeProof case is not the only thing broken. My phone is bent. Literally bent. You can see it in a picture. I wish I could put it on here so others could see. It also overheats after about 5 minutes of use. LifeProof claims that the case is waterproof, fireproof, and shockproof. TO MY KNOWLEDGE IT IS DEFINITELY NOT SHOCKPROOF! I called customer service and I will admit they were extremely pleasant and courteous despite the fact that I was cursing and yelling at them. However they refuse to replace my phone because their warranty policy apparently only covers water damage. They offered to replace my case, but I don’t want their piece of crap case EVER AGAIN. I spent almost $80 to protect my phone, only to not have my phone replaced after it was broken inside the case! Absolutely ridiculous if you ask me. I’m livid because my mom helped me buy my phone and case and now both are broken and I have to spend my income tax money that was suppose to be for an apartment on a phone that I NEED for work. So LifeProof not all of us have the money to replace a phone that your product was suppose to protect! Your company should hold true to your standards and replace a phone if it gets damaged inside one of your cases no matter the type of damage! Scam artist.