Christian D.
Takes too long to get Meds
I informed the FNP that I was already on GLP-1 and wanted to change providers due to Life Md's lower prices. However, I would've kept my previous provider if I knew it took so long to get the meds. There was no issue with my previous provider, and now I have to worry about losing weight loss gain because I have to go without the meds for who knows how long. I can only expect this will be a re-occurring issue for every re-fill. This is starting to feel like a scam; they always give you the same generic answer.
Response from LifeMDMay 23, 2024
We understand your concerns about the timing and continuity of your GLP-1 medication through LifeMD, and we apologize for any inconvenience or stress this situation may have caused. It's important to us that you feel supported and informed throughout your treatment process. Regarding the timing for receiving your medication, compounded GLP-1 medications often have longer processing times than typical prescriptions due to their customized nature and strict shipping requirements. We are committed to ensuring that you receive your medication as quickly as possible and are continuously working on improving our processes to minimize any delays. We were able to locate your account and we will be looking into this issue so we can rectify it promptly. Someone from our management team will reach out to you with a resolution. We're here to provide you with the support and information you need to continue your weight loss journey successfully.