LifeMDReviews of lifemd.com

I have been with Lifemd for two years. I am on a maintenance plan and my weight has stayed steady with just a 2 to 3 lb fluctuation. I have never had a problem with any staff or physicians. But I don't know what is happening in the past month. If I have any concerns or questions I send a message and get a response within 24 hours. That has all of a sudden changed. I left three messages on the portal and no response. I have been calling since last week and an AI generated person "Alex" and usually get hung up on. I have requested a call back twice and no phone call. I do know if this continues I will go elsewhere. I hope this is just a problem that will get resolved soon! Very disappointed!

I have been dealing with this company for over a year. Never had a problem until now. I renewed my subscription and paid the monthly fee on 07/04/2026. and they charged for meds on 07/05/2026 Normally they contact me right away and order the prescription. This time however when i contacted them they said they got my payment however there is no tracking number that they could provide and that they are waiting on the pharmacy. I am completely out of my medication now. i normally get my prescription with in five days after i am charged. I was expecting it to arrive today and according to the website - it says they will get back with me. online i was informed to call 800 number its just a bot that greets you and says let me help you with that - and that is all it does - it does not help or say anything else and all you hear is dead air. I was able to finally speak to someone-- they did rush my meds to me- i am satisified now.

I am updating my review… because after it being published, they texted me and apologized for the inconvenience and are refunding my $200. Beware that they do not return your $ if you cancel I contacted this co. based on the reviews I saw of them online. I spoke to a woman about starting their GLP1 program. They informed me of the monthly cost. $200 per month for a month's prescription of the medication. They did NOT inform me at that time that if you have to cancel when you've spoken to the Nurse Practitioner about starting this and they determine you have health conflicts, and they won't start the prescription that their recomendation to cancel your account - for them means they will keep that $200 they billed you (For Medication) and not return it, and not provide you with anything for that money. THIS is their CO. policy. They unapologetically shared that with me today. So I will share that with the public so others don't get burned by this CO like I just did.

The meds always come when they are supposed to, and they do answer my questions. However, they advertise being available 24/7, and they do NOT get back to you right away. Also, their meds are a bit pricey compared to others.

The care team has been very nice and courteous! My one concern so far is the amount of time it’s taken to get authorized for a prescription. I still don’t have the best idea of what I’m supposed to do next. Kinda scratching my head. It’s been two weeks since I signed up. Paid a lot of money for this.

Poor communication. I will be leaving again

I find the website and the info to be very confusing and definitely not user friendly. It's hit and miss for me if it works. There's not an easy way to communicate. My prescription ran out and they wouldn't renew if without talking to one of their medical people--which will take another week and a half (without meds, mind you). And the customer service folks weren't very friendly or helpful. I'm not impressed with LifeMD's system at all.

I have trouble knowing if my product has been upgraded and when products are being sent