Ray
Would choose another provider
So my sister and I both decided to get on semaglutide and my sister went with a competitor, I went with LifeMD - it’s now been 16 days and my sister is on her second week and I haven’t even received an explanation as to why there’s been such a delay or why I have not been shipped anything. I wrote LifeMD six days ago and then again three days ago and they just got back to me and said they don’t know why it’s taking so long and they sent an escalation to their pharmacy. They are charging me for a month and I’m not receiving anything, I requested a refund and I honestly wouldn’t do business with these folks.
Response from LifeMDMay 28, 2024
It's our priority to ensure that you receive your medication promptly and that your experience with LifeMD meets your expectations. We understand how important it is for you to start your treatment. Regarding the delay, compounded medications often have longer processing times due to their personalized nature and strict shipping requirements. However, this does not excuse the lack of communication you've experienced. Your feedback is invaluable, and we're committed to improving our processes to prevent such delays in the future. With that being said, we would be more than happy to look into this delay you are experiencing so we can remedy the issue promptly; however, we will need your contact information so we can locate your account with us. You can supply us with your contact information safely through Trustpilot; we have sent you a request.