Chris
I really wish zero stars was an option
I really wish zero stars was an option. I signed up for LifeMD. The signup and first zepbound shipment went smoothly. And then came the monthly refill process. I had repeated call customer service each month to get a refill. Promises would be made that a refill would be called in to my local pharmacy but then it wouldn’t be so I had to call back. Patient portal messages to the Care Team went unanswered entirely. I finally asked whether I could just cancel and get a refund (and find a local Dr.). Without responding, LifeMD simply cancelled my account. I had been messaged the Care Team for over a week unsuccessfully (no replies) but they could figure out to cancel my service in minutes! So I asked for a refund of the $297 paid a week ago for the next 90 days. They refused explaining that the paid was already earned by them under their “terms of service”. I STRONGLY ADVISE AGAINST SUBSCRIBING TO LIFEMD. Their customer care is horrendous. Go see a local physician. Much, much easier.




