LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
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Excellent
4,177 approved reviews, newest moderated first
stacey M.
She was helpful
Response from LifeMDJun 3, 2024
We are delighted that you had a great experience and are very grateful for your feedback. If you need anything, please feel free to reach out; we are here for you every step of the way!
Amy
Customer service is lacking. My latest prescription was sent to the pharmacy on May 8th. It is now June 4th and I have not received my prescription. When I reach out, they ask me to be patient but offer NO explanation or update. They certainly charged my card for the prescription though. I've paid. They haven't delivered. They offer no response. Frustrating.
Response from LifeMDJun 3, 2024
We are truly sorry to hear about the challenges you've encountered with your prescription fulfillment and communication. It's important to us that our patients receive their medications on time. With that being said, we are committed to rectifying this situation. If you would we would appreciate it if you could supply us with your contact information safely through Trustpilot so we can locate your account with us. We have sent you a request via Trustpilot.
Jessica R.
June 1: Overall, customer service is very poor. It’s been over 14 days since my initial consultation and the medication has not shipped, yet I have been charged. I have left 4 messages in total in an attempt to reschedule delivery if they cannot meet their timeline. So far no response to ANY messages left on portal, via email and calling into customer service has long wait times with no call back so far. June 5 Update: two call returns from LifeMD customer service with mixed responses however I have received product and hope renewing prescription goes smoothly.
Response from LifeMDJun 3, 2024
We are sorry to hear about the delay in receiving your medication and the lack of response to your messages. This is not the level of service we aim to provide, and we understand how frustrating this situation must be for you. Customer satisfaction is of the utmost importance to us, and we would be more than happy to review your account to identify the issue you have encountered so we can remedy the situation. If you would we would appreciate it if you could supply us with your contact information safely through Trustpilot so we can locate your account with us. We have sent you a request via Trustpilot.
Sarah
It sounds like this company is about to go under and is tying to push for as much money as they can get before that. LI signed up, but then got a bad feeling and tried to cancel. I was offered a free month, so went ahead and had an appointment, and the NP I spoke with was very jokey about the whole process. She put in the order for the meds, but the next day, I decided to cancel for good. I understood I was on the hook for the meds, but asked for my fees back, and they refunded all but $48–for the appointment! How does that equal a free month? To add insult to injury, the medication hasn’t even come yet, and my appointment was 2 weeks ago. Last week, I signed up with another company with better reviews, had my appointment on Tue, and got the meds on Sat. I’m not sure what is wrong with this company, but I don’t think I’d trust what I received at this point.
Response from LifeMDJun 3, 2024
We are truly sorry to hear about your experience and any confusion or frustration it may have caused. Our intention at LifeMD is to provide a supportive and effective weight management program. As for the delay in receiving your medication, we understand how disappointing and inconvenient this must be. Delays can happen due to various reasons, including processing times at the pharmacy or shipping delays, but we aim to minimize these as much as possible. Your feedback is invaluable to us as we continually strive to improve our services and patient experience. If you would we would appreciate it if you could supply us with your contact information safely through Trustpilot so we can locate your account with us. This will allow us to review the account and identify any issues so we can rectify them as soon as possible. We have sent you a request via Trustpilot.
Kerry K.
The woman I spoke to was kind and understanding
Response from LifeMDJun 3, 2024
We appreciate your positive feedback on Kim. It is always so great to hear that our providers are doing a fantastic job at providing outstanding care! Thank you for being the best part of LifeMD!
Walter T.
I spoke with Shanta Williams. She was awesome ! She exceeding my expectations. She explain to me the important of drinking water, exercises, and portion control. Now I know that we have to break our childhood trauma on how we were raise in the South and the food we use to eat. Shanta and I similar. We both were raise in the south and she understood me and was very impressed with our conversation. She motived me to not quit and to keep on pushing to my goal. I will and will not stop until I reach it. Now, I know the important to drink water and to stay dehydrated.. Thank you for being on the LifeMD team. They have a good one. Don't ever leave them. I need you and well I do.
Response from LifeMDJun 3, 2024
It's wonderful to hear about your positive experience with Shanta Williams and how she has motivated you on your weight management journey. Understanding the importance of hydration, exercise, and portion control is crucial, and it's great that you're embracing these changes. Your determination to reach your goal is inspiring, and we're here to support you every step of the way. Remember, your LifeMD team is always here for you, ready to provide the guidance and encouragement you need. Keep pushing forward, and don't hesitate to reach out through your patient portal if you have any questions or need further support.
Samantha
I had a consultation on May 15 and was told by the online dr that my prescription would be sent to pharmacy the same day, I had an online message to say that Pharma had received my prescription on 5/15. From then on no movement, I have been charged $398 membership plus $99 for my first prescription. I’ve reached out on messaging numerous times now I’ve been told different every single time, firstly that it would take 7 to 10 days and secondly that it would take 10 to 14 business days then thirdly that they have escalated it and that it’s been processed, I called up and spoke to somebody and I was told that the shipment was on its way, today received a message saying it’s still not processed! Sadly, I’m very despondent about this company and have requested a full refund so I can go elsewhere but they have now stop responding to phone calls and messages online. I’m in the process of doing a chargeback through my bank. Very unprofessional and poor customer support, BEWARE!
Response from LifeMDJun 3, 2024
We are truly sorry to hear about the difficulties you've encountered with your prescription and the frustration this has caused. It's clear that your experience has not met the high standards we strive for at LifeMD, and for that, we sincerely apologize. Your concerns are important to us, and we are committed to resolving this matter to your satisfaction. Regarding the discrepancies in the information provided about your prescription's processing and shipping times, it is understandable how this can be confusing and disappointing. We are going to look into the status of your prescription and ensure that any issues are promptly addressed so you can receive your medication as soon as possible. We value your trust and are dedicated to making this right. Your feedback is invaluable in helping us improve our services, and we are here to support you in any way we can during this process.
Teresa B.
I am fairly new to LifeMD, however, my experience with prescription fulfillment and communication has been dismal. There are no updates on the "portal" regarding processing and after asking for a vacation override to leave on the 29th of May I still have had no updates. Luckily my trip moved by 2 weeks. My first shipment arrived late and warm and I received to notification it had shipped or accurate tracking number. Still waiting on my meds requested over 2 weeks ago, no update, no information.
Response from LifeMDJun 3, 2024
We are truly sorry to hear about the challenges you've encountered with your prescription fulfillment and communication. It's important to us that our patients receive their medications on time, and we will immediately escalate this issue to our pharmacy team to ensure your prescription is processed as a priority. We aim to have your medication shipped to you as quickly as possible. Your health and satisfaction with our service are of utmost importance to us, and we're here to support you every step of the way.