LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Doctors & Surgeons · Plano, Texas
Excellent
Doctors & Surgeons · Bannockburn, Illinois
Excellent
Doctors & Surgeons · Miller Place, New York
Excellent
Doctors & Surgeons
Excellent
4,177 approved reviews, newest moderated first
Thomas P.
Pamela Englert is very kind and efficient. I love the shampoo.
Response from LifeMDJun 12, 2024
It is so good to hear that you had a good experience with Pamela as well as the products. Thank you for taking the time to let us know and for being a loyal LifeMD member!
Jen
NP Cornier was on time and very friendly. I am an RN and she spoke to me in a professional manner and answered my questions. She made sure I knew the copay for my medication would be $348.96 / month and let me know about other options if that was too expensive. She spoke to me on a personal level and did not talk down to me.
Response from LifeMDJun 12, 2024
Thank you for your amazing feedback on Nurse Practitioner Cormier. We are always happy to hear that our providers do a wonderful job assisting those who speak with them. Thank you for being a loyal LifeMD customer!
Kamran
UPDATE: I just received my medication in the mail today and I am excited about starting. Upped my rating from 1 star to 3 stars because of the customer service I received the other day. It’s been about 13-14 days since my semaglutide has been ordered but I haven’t received a shipping notification yet. I’m pretty disappointed as I was looking forward to starting my journey with this company.
Response from LifeMDJun 12, 2024
We appreciate your update on your review as well as your patience. We're thrilled to hear that you've received your medication and are excited about starting your journey. If you have any questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way.
Rosanne
Signed up for $387 for a 6 month plan. Had first appointment on 5/15/24, and it's currently 6/5/24 and the medication has not even been shipped. Almost a month, and nothing. They also took the $99 a month out for the medication, but the first month is a waste because you don't get anything. So almost $500 later and NOTHING. I've messaged them and keep getting the same responses...delays, we'll expedite this request...and NOTHING. I've filed with the BBB and waiting to hear back if they will even get back to me. PLUS, they OVERCHARGE. Both the doc and the renewal clearly stated $129 and was charged $189. I’ve gotten so many different responses from them, which proves that it’s all BS. First it’s the compounded fee, then it’s because of supply/demand. They just make this up as they go. So false advertising as well. I’ve contacted them to cancel and nothing.
Response from LifeMDJun 12, 2024
We deeply apologize for the inconvenience and frustration you have experienced regarding the delay in receiving your medication. We understand how critical it is for you to have your medication on time, and we sincerely regret the delay. We would be more than happy to check on the status of your shipment of your order; however, we will first need to locate your account with us. We have sent you a request for contact information via Trustpilot. Once we receive your contact information safely through Trustpilot, we will review your account and see if any further action needs to be taken.
Falicia N.
Very helpful excellent customer service
Response from LifeMDJun 12, 2024
We value your feedback and are very appreciative that you took the time to let us know you had a pleasant experience. Thank you for being a valued LifeMD member; please feel free to reach out if you need anything!
Wendy
My initial visit was good and I was excited to start the journey but it’s been 9 days and medication hasn’t shipped. I’ve messaged portal 2 times to find out why it hasn’t shipped and no response. Makes me want to use another company because if shipping is this delayed I will always be waiting on refills
Response from LifeMDJun 12, 2024
We understand your concerns regarding the delay in response and the shipment of your medication. We would be more than happy to check on the status of your shipment of your order; however, we will first need to locate your account with us. We have sent you a request for contact information via Trustpilot. Once we receive your contact information safely through Trustpilot, we will review your account and see if any further action needs to be taken. We deeply appreciate your patience and understanding during this time. Please know that we are committed to resolving this issue promptly and ensuring that future refills are handled more efficiently. Thank you for bringing this to our attention, and we are here to support you every step of the way.
Karen Y.
Very friendly, informative and answered all my questions.
Response from LifeMDJun 12, 2024
We are delighted that you had a great experience and are very grateful for your feedback. If you need anything, please feel free to reach out; we are here for you every step of the way!
Consumer N.
It is very frustrating having to wait 2-3 days to get a response on the app only to need more information and have to wait another 2-3 days for that response.I have been waiting for them to send in my PLA request and they still have not done so. I was able to locate medication (it is always on backorder or not available) at a pharmacy but they would only hold it for 5 days. Still waiting to hear back from a “provider” regarding the PLA and now I will have to shop around again for a pharmacy that has the medication in stock.
Response from LifeMDJun 12, 2024
We understand your frustration with the delays in communication and the challenges in finding a pharmacy with the medication in stock. Regarding your Prior Authorization (PA) request, our team is actively working on these requests in the order in which they are received. The PA process can take anywhere from 7-14 days, but it may extend up to 90 days, depending on the response time from your insurance company. We would be more than glad to look into this further for you; however, we will first need to locate your account. We have sent you a contact information request via Trustpilot so you can safely provide the needed information. Please note that you may be eligible for a compound medication that can get you started on your treatment while we wait to hear back from your insurance company. If this is something you are interested in, please feel free to reach out to us so we can further assist you.