LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
Doctors & Surgeons · Bannockburn, Illinois
Excellent
Doctors & Surgeons · Miller Place, New York
Excellent
Doctors & Surgeons
Excellent
4,177 approved reviews, newest moderated first
Kimberly C.
Shanta is the reason I am so satisfied. She is kind and helpful and she responds promptly. I am so happy with her support and care of me.
Response from LifeMDJun 28, 2024
We appreciate your positive feedback on Shanta. It is always so great to hear that our providers are doing a fantastic job at providing outstanding care! Thank you for being the best part of LifeMD!
Kim S.
Paid for a 6 month membership and had to wait 2 weeks to get an appt...June 17th my medication order was placed and it still shows that it is being processed...wish I would have read the reviews before selecting this company...compounding a medication may take a little longer but this is ridiculous!
Response from LifeMDJun 28, 2024
We apologize for the inconvenience and understand your frustration regarding the delay in your medication order. We recognize that waiting for an appointment and then experiencing further delays in receiving your medication can be very frustrating. Compounded medications do require thorough preparation, which can extend processing times. Please rest assured that we are working diligently to expedite your order and ensure you receive your medication as soon as possible. We are dedicated to making this right, and we would appreciate the opportunity to speak to you about where we fell short so we can rectify the situation. Someone from our management team will be reaching out to you to address any concerns you may have.
Tequita
Dr Ablao was right on time. Very professional and thorough. Able to help with my concerns.
Response from LifeMDJun 26, 2024
We are glad to hear that you found your provider to be professional and that she could thoroughly address any concerns you may have had. Thank you for sharing your feedback with us and the community; it is greatly appreciated.
Harry
Dr. Moduthagam was very knowledgeable and shared recommendations as well as options available. She was not rushed and answered my questions thoroughly.
Response from LifeMDJun 26, 2024
We appreciate your positive feedback on Dr. Moduthagam. It is always so great to hear that our providers are doing a fantastic job at providing outstanding care! Thank you for being the best part of LifeMD!
S. L.
I’ve been using Life MD for weightloss for about 10 months with little to no issues. Then on May 16th I paid for and renewed my prescription. Today is June 25th and still no medication and no refund. I’ve called and messaged too many times to count with same excuse, “it’s being expedited blah blah blah.” As of this week I will have missed 5 doses of my weekly weight loss medication. They don’t care and won’t fix it. After May 16th they reordered it on June 4th, still nothing. I spoke to a provider on June 12 and he reordered it as well, still nothing. I’m starting to feel like it’s a scam company now. With all the platforms out there, do yourselves a favor and go elsewhere. They treat this like I’m ordering a new pair of pants, not medication. The only reason I gave it 2 stars was because the providers are very nice.
Response from LifeMDJun 28, 2024
We sincerely apologize for the inconvenience and frustration you've experienced with your medication order. We understand how critical it is to receive your medication on time, and we are sorry for the delays you've encountered. We were able to locate your account, and it appears this has since been rectified, and your order is now on its way! We want to ensure you are 100% satisfied with our services and that all your concerns have been addressed. Someone from our management team will be reaching out to you soon!
Jasmine
It is a fraudulent. They provide fake information make you believe the prescription is $376. However, once you sign up the account. They told you that is a memebership fee. Holy lord, then without your permission your account started be automaticlly charged 129 before you see prescription.
Response from LifeMDJun 28, 2024
We are so sorry to hear there was a misunderstanding with the cost. It is mentioned a few times during the sign-up process, before submitting your payment, that the cost of medication was not included in the membership cost. We make sure to state this on the website as well to be transparent with our clients; we do understand that sometimes details such as these can often get overlooked, and we are sorry to hear that this may have been the case. Please know that we do offer some plans with the medication included. If you are interested in one of these plans, feel free to give us a call, and one of our representatives would be happy to assist you with this. We would appreciate the opportunity to speak with you about this to address any questions or concerns you may have. If you can, could you supply us with your contact information safely through Trustpilot so we can locate your account with us? We have sent you a request via Trustpilot.
Shim
Avoid this company they act like they have good products and service but they don’t very bad experience.
Response from LifeMDJun 25, 2024
Customer satisfaction is of the utmost importance to us, and we will look into your account. If you would we would appreciate it if you could supply us with your contact information safely through Trustpilot so we can locate your account with us. We have sent you a request via Trustpilot.
Jarrod H.
When signing up for a great discount of $387 for GLP-medication where the signup screens say medication, medication and medication,.. but after you sign up, you find out its a membership and the medication is another $150-$250 a month. they will say the membership talk is in the website. this information is not readily available until you sign up and THEN meet with a provider. THEN they will tell you the membership is talked about in 8 spots in the website. This is AFTER you have paid these scammers money and then they will never answer your call, you can call repeatedly to hold for 40 minutes at a time, the phone will transfer to a survey and then drop your call. I am calling my credit card but do not give these people money. The positive reviews are shills, not real people. those are all paid influencer and bot responses.
Response from LifeMDJun 25, 2024
We are so sorry to hear there was a misunderstanding with the cost. We are committed to being transparent with our customers, so we do mention in a few places, not only on our website but also during the sign-up process prior to payment being collected, that the medication is a separate cost from the membership. We want everyone to have a great experience using our service, and with that being said, we would appreciate the opportunity to rectify the situation if we can. A member of our staff will reach out to you to see how we can assist you further.