customer
They don't listen to their own questionnaire
Everytime my script comes up for renew the app asks if I want to increase the dosage or stay the same. Everytime I say to keep it the same and yet they try to increase it anyway. Then because I have to complain and have them redo it at the lower dosage I miss my normal shot time window and have to readjust. They are also slow to respond to such requests. Update: I heard back from them. They asked a question, I responded. And yet I STILL do not have an updated script. Have not heard back since I responded. I normally take my shots on Tuesday looks like I am going a whole week without.
Response from LifeMDSep 5, 2024
We apologize for the inconvenience you're experiencing with your prescription renewals. It should be honored without any issues when you choose to keep your dosage the same. We have raised this issue to our IT department so they can review this instance to see how we can prevent this from happening in the future. Thank you for bringing this to our attention! If there is anything you need, please don't hesitate to reach out; we are here to help!




