Tovah G.
Great company just not what I needed at this time
I think this is a great company. I am sure this is helping lots of people. I googled low cost weight loss injection and that is how I learned about lifeMD. The entire time I was signing up for this. I was under the impression that this included the injection. I think it could be more clear. I sent message via the app asking for refund. I then get a phone call from Stephanie Locke. She was very helpful. She made sure I understood everything. Also explained to me another plan they are offering. She was so helpful and understanding. Thank you Stephanie for being there for me.
Response from LifeMDSep 9, 2024
We apologize for any lack of clarity in our sign-up process. We strive to be transparent about our services, and your input is valuable in helping us identify areas where we can improve our communication. We are glad to hear that Stephanie was able to explain everything and clarify the plan you were enrolled in as well as other options that were available to you. If you have any further questions about the plans we offer or need any additional information, please don't hesitate to ask. We are here to help!