LifeMDReviews of lifemd.com

Ursula was super knowledgeable and compassionate. Her guidance was very insightful. She explained everything and guided me through the entire process.

I am just get started but the initial experience has been straight forward and informative.

Rebecca was extremely helpful and walked me through the entire process! She was friendly, patient and resourceful!

They have repeatedly rescheduled me and I am out of medicine, and it takes days for them to answer a message. Both times they canceled my appointment less than an hour away from it. It is apparent they are chasing monthly subscriptions and once they have you, they do not care about you anymore. There is no way to be serious about your weight loss with a company that doesn't care if you get your medicine.

Stay away from this company. Went through the whole process they said my script was ordered on July 18th, and it still has not been sent. Just like what other people have said their customer service is terrible. Tried to call and just waited and waited. I keep messaging them and no real response.

I am submitting this complaint to document my experience with LifeMD regarding what I believe to be unauthorized billing practices. I contend that my credit card was charged for prescription medication that I did not authorize, order, or receive. After notifying the company about my dispute with these charges and instructing them to stop billing my credit card, I believe that additional charges continued to occur. I respectfully request that your office review whether LifeMD’s billing and subscription practices comply with applicable consumer protection laws. I am asking that this complaint be considered as part of any investigation into potentially unfair or deceptive billing practices affecting consumers. I have supporting documentation that includes credit card statements, billing history, correspondence with the company, account information, and any available shipping documentation. I certify that the information provided in this complaint is true and accurate to the best of my knowledge. LifeMD Justin Schreiber Atul Kavthekar Stefan Galluppi Shayna Webb Dray Dr. Holly Lunsford Hailey Smith John Strawn Joseph V. DiTrolio, MD Roberto Simon Joan LaRovere, MD William Febbo Calum MacRae, MD, PhD, Subject: Consumer Complaint Regarding Alleged Unauthorized Billing Practices by LifeMD 866-351-5907 (Corporate) 800-852-1575 (Patient Care) New York, NY

I was charged $149.00 on 6/28/2026 then charged $199.00 on 7/2/2026. I have never talked to anyone and went with this company because I thought it was affordable. This is not affordable on my fixed income and was very misleading. Why was I charged so much?

Chelsea Ann was super helpful! She called back when agreed, explained everything clearly, answered all my (many!) questions clearly and patiently, and was all around pleasant to talk to. I hope the rest of the experience is as positive and that the medication works as it’s supposed to because if so, it’s saving me a lot of money, helping with my health, and ending a battle I’ve been fighting for almost two years. Well done so far!