LifeMDReviews of lifemd.com

I like how well the doctors and nurse practitioners help with my questions, and how fast they answer any questions through the app.

Had to cancel, it was too hard to get refills. It was AWFUL!

Very convenient Very affordable Very accommodating Excellent staff

Billing issues and non-receipt of medication were bad enough, but the poor customer service and lack of interest to help resolve the issue was even more disappointing.

They are very slow to respond. The website has technical issues and I've been trying to get through via messaging.

Really poor customer communications. LifeMD app seems disconnected from actual order status. First off, I got a charge of $150 without any warning. It just showed up on my HSA card. There was no explanation anywhere that this charge was coming. Second, during my intake questionnaire, I was asked if I still had my gallbladder. I don't so I answered no because it was removed 10 years ago. Immediately I received a rejection for GLP1. It sent me back to re-answer that question and allowed me to say yes. You should not immediately be denied just because you don't have a gallbladder. Third, I paid for a 6 month prescription but only got 30 pills. I went into the app to ask why and it is now 4 days later and still have no response. Forth, asked my doctor to clarify my prescription and when would be a good time to take it. You know, empty stomach, full stomach, before bed. You know just asking. Again, 4 days after my prescription arrived, no response. Fifth, the app still shows prescription is on its way, but email notification sent saying prescription delivered. Overall, Poor communications, No warning about expected charges, Poor app experiance. Update: after texting with LifeMD it turns out what I thought was payment for a 6 month prescription was actually for 6 months of “monitoring” and upcoming screening. The $145 was for a one month prescription for Wegovy. All of this was completely unclear. $450 paid for 6 months of Dr monitoring (and this was an 50% discount) and $145/month for the prescription. You need to be very clear on the expenses. What will be monitored is yet to be seen. I could have had my primary care doctor do this for less. I will not be renewing my LifeMD after this 6 months is up. Additionally, I received my prescription 1 week ago and the app still says my prescription is not delivered.

I experienced frustration with LifeMD’s ordering flow. After a few quick medical questions, I was asked to pay right away, and the charge processed immediately after entering my credit card. Only after payment did the site require uploading my driver’s license photo, insurance details, and other private info as mandatory fields. The privacy policy mentions collecting driver’s license/ID info but doesn’t clearly warn that this upload/verification step comes only after payment has gone through—which made the process feel even less transparent. Had this been disclosed before checkout (especially uploading ID on an unfamiliar site), I wouldn’t have completed the purchase. Others considering LifeMD should know that full requirements may only appear after you’ve already paid.

Everyone is always great to work with. From appointments online to answering questions on billing.