LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Excellent
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4,177 approved reviews, newest moderated first
Rev
Ruslan was the only reason I went with this program. I had questions and doubts and he gave me all the info in a professional and personal manner. He gave me the confidence to sign up.
Response from LifeMDFeb 2, 2026
We're happy to hear that you had a great experience. It's wonderful that one of our team members provided you with the support and information you needed to feel confident in your decision. Thanks for sharing. LifeMD
customer
Horrible customer service! Impossible to speak with someone in an urgent situation. I requested to speak with a supervisor about having issues getting a refill & was told one would call me the next day which was Saturday. NOBODY EVER CALLED. Lifemd does not care about their patients & it shows that they're just in it for the money! Horrible company!
Response from LifeMDFeb 2, 2026
We regret that you had a negative experience and the service did not meet your expectations. We apologize for the lack of communication regarding your refill request. We're taking steps to address this issue to improve our customer support. Thanks for your feedback. LifeMD
brittney J.
Kinney was awesome! He answered all my questions.
Response from LifeMDFeb 2, 2026
We're happy to hear that all of your questions were answered. Thank you for your positive feedback; we appreciate it. LifeMD
Shelby
Typical bait and switch company. The initial sign up makes you think you're signing up for prescriptions. Wrong, they sign you up for their $335 membership that lasts 3 months. Not once in the sign up process did it say it was for a membership, they make it fully appear its for prescriptions. To complete signup, you have to hit "COMPLETE MY ORDER". They charge your card immediately and then you find out they baited you into their membership and you'll still have to pay $200 for a prescription. This is a shady business with shady practices. Be careful! They only wanted to refund me half and I didnt even meet with a doctor, but they somehow made a FedEx label for my prescription? Which never got delivered even though it said it would be delivered. I was going to refuse the package but I genuinely believe they never shipped anything. It stayed in the same spot for days but kept saying it would be to me by the end of the day. I'm also convinced the positive reviews are fake here. It seems Trustpilot is just as untrustworthy as LifeMD. Be cautious!! Check BBB for real reviews and experiences.
Response from LifeMDFeb 2, 2026
We appreciate you sharing your experience. We're sorry to hear about the issues you encountered during the sign-up process and the concerns regarding the membership and prescription delivery. Your feedback is valuable, and we'll investigate these points to improve clarity and service. We'll also review the shipping issues you described. LifeMD
Christopher G.
Shame! Would not give a refund after it turns out that I could not take the medication. I am in no need of the membership. This is why I have health insurance and my own Dr's. I rate less than 1 star.
Response from LifeMDFeb 2, 2026
We regret that the medication was unsuitable and that our membership doesn't meet your needs. We appreciate your feedback and will review your concerns. LifeMD
Chelsea M.
An order for my prescription was reviewed and accepted January 10, 2026 and still as of today no email or medication. I have messaged several times and only got one response saying if it was not in by January 26th then email back to notify them, I did what was told to me this Monday and have not received medication or a email on updates. I am very unhappy with LifeMd and would like to see if there can be a refund back to my FSA card because nothing has been done for me
Response from LifeMDFeb 2, 2026
We apologize for the delay and any frustration caused regarding your prescription order. We know it's important to receive timely updates and medication. We're looking into the matter and will provide more information as soon as possible. We appreciate your feedback.
P.
Katherine took quite a bit of her time helping me get everything set up on my computer. She was very patient, helpful, but most of all very kind. She explained everything to me and answered all my questions.
Response from LifeMDFeb 2, 2026
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the support you received. It's great to know the assistance was helpful and thorough! LifeMD
AJ
Kathryn assisted me and set up my LifeMD. I am not very techy and she walked me through everything. She was so patient and kind. She deserves the highest rating possible. Thank you, Kathryn.
Response from LifeMDFeb 2, 2026
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the assistance you received while setting up your account. Thank you for taking the time to share. LifeMD