LifeMDReviews of lifemd.com

Been waiting 3 weeks for the to send a pre authorization to my insurance and nothing i call them they tell me they did i call my insurance and they have not received anything from them

You never sent product

If you have any questions it’s ridiculously hard to get any response. I also cancelled and I’m still getting charged random fees.

The response times when messaging through the company site are terrible. I have been waiting for 3 days so far for a response to a question I submitted through the patient portal. I have also been waiting a week to find out the status of my patient intake and prescription request. Still waiting, it's expensive and the excessive time gaps between responses are unacceptable.

Ursula Casey took care of my order today. I appreciate her knowledge of the various medications and providing her own personal experience. She was very friendly and down to earth. She is a good listener and responded to all of my questions. Give this girl a raise!!

Don't recommend: The subscription is expensive, which is additional to what you will pay for the prescription. Customer service is awful, it takes weeks for a response through the portal, I have called several times and can't get through and always miss the call back. Now I am attempting to cancel, I am 3 weeks delayed in receiving my prescription.

The deep understanding from LifeMD over my weight gain that was rapid and harmful to my quality of life. LifeMD processed my request for help without delay. At this point I was no longer alone in this journey. I am very grateful for this opportunity to reclaim my life and body. Anyone, dealing with major body changes due to postmenopause, trauma, and baffling conditions... This is the step, reaching out to LifeMD, to take for wellbeing. Thank you LifeMD.

Warning to Potential Customers I want to share my experience so others can avoid the confusion and frustration I went through. I was charged $149 for a “membership” that I did not knowingly sign up for. I believed I was paying for medications, not enrolling in a health plan or monthly membership. This was never made clear at the time of payment. My first and only contact with a doctor occurred on 1/29. Within hours of that consultation, I contacted the company to report the billing issue and explain that I was confused about what I had been charged for. At this point, only one week had passed since the consult, and no ongoing services had been provided to me. Despite this, I was still billed for a full month of membership, even though no additional services were rendered and I immediately raised the issue once I became aware of the charge. I had to formally dispute the charge and request a refund, asking the company to explain what services they claimed were provided during this “membership” period. If you are considering this company, be extremely careful and review all charges closely. Make sure you fully understand whether you are paying for medications, a consultation, or a recurring membership fee. My experience suggests that billing may not be transparent, and obtaining a refund can require additional effort. I hope this helps others make a more informed decision.