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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

Mary
Oct 15, 2016
Amazing service
Made me feel like familybwas watching over my parents. Extremely responsive- considerate.
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Margaret
Oct 15, 2016
Easy to setup and great service!
Setting up lifefone by myself was easy. The people I dealt were very kind and explained everything. They call every month to remind me to test and that’s great. I'm very happy with lifefone and feel safe with their device - it gives me peace of mind.
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Richard M.
Oct 15, 2016
very professional
After researching medical alert systems, we chose Lifefone. They provided all the options we were looking for and answered all our questions. Set up was simple and every time we have needed them they respond quickly and are VERY professional and courteous, we are very happy!
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PATRICIA B.
Oct 15, 2016
Peace of Mind
So far so good. Great people & great service.
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Mercy T.
Oct 13, 2016
Extra safety net
Our mom had a series of serious health issues and was living in a rural area. LifeFone gave us all an additional safety net with REAL people who were each consistently responsive, professional and kind. Yes, we highly recommend this service. MK Terry - Texas
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Yuriko (.
Oct 13, 2016
Needs Improvement
The necklace and wrist devices need a cover of them to prevent accidental activation. My Mother constantly bumps it and now will not wear it defeating its purpose.
Response from LifeFoneOct 20, 2016
Richard, thank you for taking the time to discuss your concerns with me. Your suggestion of having a cover for the pendant or wrist button is definitely something worth researching. As discussed try to shorten your mother's necklace so it would be less likely to get pushed. We thank you for choosing LifeFone and appreciate your feedback.
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Kate
Oct 12, 2016
Luckily haven't needed to use it.
Whenever I check in to make sure it's working, the answer is prompt and friendly.
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Simon
Oct 12, 2016
Not Great
The sensors are very sensitive that leads to numerous false alarms. The e time for a person to respond is longer than I expected.
Response from LifeFoneOct 24, 2016
Simon, thank you for speaking with me and providing your feedback. As we discussed the alarms are answered in 60 secs or less. Of course we understand that in an emergency this may seem like a long time but I assure you that we answer the alarms as soon as they are received. If you have other concerns or questions please call LifeFone at 1-800-940-0262
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