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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

Eleanor
Oct 21, 2016
Replacement of pendant
Problem was handled quickly and efficiently.
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Chris S.
Oct 20, 2016
Stress reducer!!!!
Lifefone is a wonder service we bought for my grandmother. The unit came very quickly only took a day or 2 i believe. The set up for the system was easy all accessories was already linked to the system. We got it for her because she is very stubborn and refuses to live with anyone she wants to remain independent. Naturally we worry about her but now with this i know if anything was to happen she is one button away from getting help and the operator was very pleasant and quick to respond. Thank you Lifefone this has reduced alot of stress on my family.
Response from LifeFoneOct 20, 2016
Thanks! We're so happy that our system helps alleviate stress for you and your family. If you ever have any questions or concerns, feel free to reach out to us!
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Sarah J.
Oct 20, 2016
Satisfied
I am satisfied with the service.
Response from LifeFoneOct 20, 2016
Thank you! If you ever have any questions, need to change your service or medical protocol or have any questions, please feel free to contact us!
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Kay
Oct 20, 2016
Happy customer who is sorry to need this service but so glad it is available
When my 92 yr old mother and her twin sister came to live with us, Lifefone was the service I chose to give me peace of mind. On 2 occasions we needed them and they were spot on. Notified 911 of the emergency and contacted me immediately. We arrived home 10 minutes later and everything was taken care of and my mom was being gotten ready to transport to the ER. Thank you Lifegone for being on top of the situation. We have used these services for almost 5 years. Recommend to anyone looking for or having this need.
Response from LifeFoneOct 20, 2016
Thank you for being such a loyal subscriber! We're happy that we could be there when your mother and twin sister needed assistance!
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Greg
Oct 20, 2016
peace of mind for us and our Mom feels safer
We are much less worried since we got my Mother the Lifefone. She wears the necklace all the time, both at home and when she goes out. The couple of times she has needed help they got the ambulance to her quickly and the operators kept us updated on whats was going on. Everyone has been great and VERY patient with my Mom. I recommend Lifefone to all of our friends who are concerned about their parents.
Response from LifeFoneOct 20, 2016
We're happy to hear she wears her pendant wherever she goes. Don't forget it's also waterproof so she can wear it in the tub or shower! Please feel free to reach out if you have any questions or concerns.
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Luvenia
Oct 19, 2016
Great
Always pleasant & helpful
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Mel D.
Oct 19, 2016
A Great Company
This company makes me feel safe. There was a time that I needed a new necklace do to losing mine, and they made sure to ship one to me ASAP so that I wouldn't go without being covered. I also love the fact of being able to call and speak to with a live agent at any time be it day or night and even weekends!
Response from LifeFoneOct 20, 2016
Indeed we do care! We really appreciate your review!
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Cindy
Oct 16, 2016
Great choice for my mom
I'm fully satisfied with my choice of LifeFone for my mom. The staff are kind and dependable. The base's range let's my mom be out in her garden and still be able to call or have a fall detected, and the cellular device gives us all the peace of mind in knowing that she can push her pendant button if needed when she's out on errands. Their package is a great choice for the parent who is rather mobile but still at risk for falls. My mother is totally satisfied, too, and thinks the call center staff are really on the ball.
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