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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

Shirley
Aug 9, 2018
I have not had to use it yet
I have not had to use it yet, but it gives me peace of mind. Thank you
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Rebecca
Aug 9, 2018
Great peace of mind....
We are happy to say we have never required the service! However, I have called to check on phone numbers, etc and always have delightful customer service. My mother (who wears the alert), did push it in her sleep several nights ago which prompted a call from LifeFone. So we are happy to know the system works just like it's supposed to!
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Elizabeth F.
Aug 8, 2018
Everything works efficiently and…
Everything works efficiently and curtiously.
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LJ
Aug 7, 2018
Unhappy
You call in on a blocked number versus a number that we can recognize is LifePhone. You call emergency numbers before you call the people named as the persons to call. Service overall is not that good.
Response from LifeFoneAug 8, 2018
Hello LJ, We are sorry to see that you feel our service is not that good. I just want to clarify that we have reviewed your account and have seen that in your particular incidents that EMS was needed for every incident. We see you're an avid user of our particular system and our priority is to make sure our subscriber gets the help that they need, so with each incident that our system was activated we called EMS due to the severity of the situations. We saw we followed the commands that you requested, now if you would like us to specify to only call your response list your more then welcome to call into the office and we would be more then happy to assist you with setting up your account to reflect this. Now on the recognizable number, our response center calls from a 1-800-940-0262 number that is not linked to LifeFone on caller ID but to our Response Center and is not a blocked or private number. Again we are sorry to see how you feel about our service but we have tried to reach out and clarify this with you. We always try to help our subscribers and value feedback so that way we can better their experiences with us here at LifeFone. Again I'd like to say just like we did over the phone, that we are here and that you can call us 24/7 and we will assist you with all your needs and concerns.
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Paula
Aug 4, 2018
Have had no real emergencies
Have had no real emergencies. False alarms are easy to cancel and remind us that a backup safety net is always available.
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Arlene H.
Aug 3, 2018
LifeFone Experience
So far so good, doing monthly check ins. Haven't had to use the service as of yet. Purchased for mother in law.
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Deborah
Aug 1, 2018
LifeFone has worked very well for us!
LifeFone has worked very well for us!
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Twila
Jul 25, 2018
I wear it every day
I wear it every day. So far I haven't had to use it. To me it's like an Insurance Policy. I pay for it and hope I never have to use it.
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