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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

Leah
Jun 11, 2019
They cal every time my dad falls to…
They call every time my dad falls to make sure he’s ok. It makes me and him feel safe and secure, thank you!
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Andrew
Jun 10, 2019
3 recommendations
We switched to LifeFone from MobileHelp and got my Mom the All-in-one 2-way voice pendant with GPS tracking. The only complaints I have is that the GPS works only through triangulation with cell-phone towers, and it therefore can not pinpoint her location. It can only provide a general range. I also don’t like that she has to take it off every 30 days for charging, and that this same system doesn’t come in a wristband version. She takes it off to shower because it gets in the way and takes it off once a month to charge. It should either use watch batteries or detachable batteries. If this system had actual GPS assistance in addition to cell phone triangulation (like an iPhone), worked off of watch batteries that didn’t require charging, AND came in a wristband version it would be the perfect system. I would have happily paid extra for fall-Detection except it would mean she had to take it off 6 times more frequently for charging. I already don’t like her taking it off to charge because she may forget its charging and walk away from it. GPS is not as precise as it could be, and she can’t wear it on her wrist which would be most comfortable. This should come with 2 detachable batteries so that one can be worn while the other charges (or a series of replaceable watch batteries). It should come in a wristband version with actual GPS, not relying solely on cell tower triangulation. It would be simple and practical for LifeFone to address all of these concerns and if they did I would be willing to pay more than I currently am.
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Lori
Jun 10, 2019
I have not used service
I have not used service. That is good news.
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Rebecca
Jun 10, 2019
Lifefone is very reliable
Lifefone is very reliable. The best value, too. So far the equipment works flawlessly. The operators are congenial and professional. I recommend it to others.
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Gary
May 25, 2019
Help
Excelent Product
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Bruce & M.
May 24, 2019
Luckily I haven't needed to use for…
Luckily I haven't needed to use for real. It's been there every time I have tested it.
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Joe
May 24, 2019
Very good efficient service
Reasonable, thorough response
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Ralph
May 24, 2019
it is a very good product and we really…
it is a very good product and we really depend on it.
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