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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

LINDA L M.
Jun 21, 2019
I have not had to use it yet
I have not had to use it yet, thank goodness. The few times I have talked to them, they on top of things.
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Bob
Jun 21, 2019
Hooray!
I have used the program twice in the past month and am alive because of the response generated to my ambulance service. Thanks for being there!
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Jody
Jun 14, 2019
A.swer quick pleasant operators.
A.swer quick pleasant operators.
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Lewis
Jun 14, 2019
So far the service has been good
So far the service has been good. Fortunately, haven't had an emergency. Did call in to see what would happen if I was on vacation and needed assistance. Was told my current plan doesn't cover away from home emergencies. Was not told this when I first subscribed. Would have been nice to know this up front.
Response from LifeFoneJul 24, 2019
Good Afternoon Lewis, Thank you for taking the time out to speak with us, we understand that when you signed that you possibly signed up for the At Home System and now your life may call for an On the Go System. We are glad that we were able to provide you with the information regarding the On the Go system and look forward to you calling us back with your upgrade and provide you with 24-hour protection at home and on the go.
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Isabelle
Jun 13, 2019
Good service
Haven’t needed to use it but monthly testing reassures my mother that someone always responds
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Selma
Jun 13, 2019
Quick and thorough verbal response to…
Quick and thorough verbal response to my inquiries as well as a test. However, I still have my doubts about coverage, which I have, for a fall where I would not be able to respond. I talked my sister, Leona Green, from University Heights, OH into also getting LifeFone, the same coverage as mine with the exception that she has the mobile feature.. She had a fall about six months ago and her LifeFone made no response. This makes me LESS confident about the "fall" coverage. I would appreciate a response to this review. Selma P. Ryave
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Maryann
Jun 13, 2019
Always respond quickly
Always respond quickly
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Valerie
Jun 13, 2019
This company has brought help and peace…
This company has brought help and peace mind to my wife, who is an M.S. patient, and myself over the years. We have had need of their assistance multiple times and they always responded quickly.
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