Lian FootwearReviews of lianfootwear.com

Response from Lian FootwearAug 4, 2026

Hi Yolanda, We’re really sorry to hear about your experience. We understand how frustrating it must have been to receive shoes that didn’t fit, especially after ordering the size you expected, and to feel disappointed with the quality as well. We also apologize for the frustration you experienced during the return and refund process. We understand that this was not the experience you expected when placing your order. We’d really appreciate the opportunity to look into your case and see if there’s anything we can do to help. Please reach out to us at [email protected] with your order details, and our team will be happy to review your concerns. We’re sorry again for the experience you’ve had, and we appreciate you taking the time to share your feedback. -Lian Footwear Support Team

Response from Lian FootwearJul 29, 2026

Hi Jula, We’re sorry to hear that you were disappointed with your experience and understand your concerns regarding the shoes, sizing, and membership. Regarding the VIP Membership, we sincerely apologize for any confusion. The membership option was selected during the checkout process before the order was completed. We understand, however, that this may not have been clear, and we’re sorry for any misunderstanding this caused. We also take your feedback about the product and your overall experience seriously. We’re always looking for ways to improve and appreciate you taking the time to share your concerns. If you’d like us to review your specific order or assist with any of these issues, please contact us at [email protected] with your order details. We’ll be happy to look into it and assist you further. -Lian Footwear Support Team

Response from Lian FootwearJul 29, 2026

Hi Judith, We’re sorry to hear that you feel this way, and we genuinely regret that your experience has left you feeling frustrated and disappointed. We take concerns like this seriously and would appreciate the opportunity to look into your specific experience and address your concerns directly. Please reach out to our support team at [email protected] with your order details, and we’ll be happy to review the matter and assist you. Thank you for sharing your feedback with us. -Lian Footwear Support Team

Response from Lian FootwearJul 28, 2026

Hi Carmen, Thank you for sharing your feedback. We’re truly sorry to hear that your experience was disappointing, especially after you were excited to try the shoes and purchased two pairs. We’re glad to hear that your orthotics fit comfortably in one pair, but we’re sorry the second pair did not work for you. We also understand your concerns about the quality and durability, and we appreciate you taking the time to share this with us. We take feedback like yours seriously and will make sure your comments are shared with our team. We’re sorry we didn’t meet your expectations, and we truly appreciate you giving our shoes a try. -Lian Footwear Support Team

Response from Lian FootwearJul 27, 2026

Hi Zoe, We’re sorry to hear about your experience and understand why seeing a separate membership charge after your original purchase would be concerning. We take your feedback seriously, and we apologize if the VIP Membership was not clear during the checkout process or if the enrollment was not what you intended. We never want our customers to feel confused or surprised by a charge. We’d appreciate the opportunity to review your concerns and see how we can assist. Please feel free to contact our customer service team directly with your order details, and we’ll be happy to look into the matter further. We sincerely apologize for the frustration this has caused and appreciate you bringing your concerns to our attention. -Lian Footwear Support Team