Lian FootwearReviews of lianfootwear.com

Response from Lian FootwearJul 25, 2026

Hi Susan, We’re truly sorry to hear about your experience with your order. We understand how disappointing it must be to receive a product that did not meet your expectations, particularly regarding the sizing and the quality of the materials. We take your feedback seriously and sincerely regret that the shoes did not provide the quality or experience you were expecting. If you would like us to personally review your concerns and assist you with your order, please feel free to contact our customer support team directly at [email protected]. We’ll be happy to look into your concerns and discuss the available options with you. Thank you for taking the time to share your feedback with us. We’re sorry again for the disappointment and frustration this experience has caused. -Lian Footwear Support Team

Response from Lian FootwearJul 17, 2026

Hi Robin, Thank you for taking the time to share your experience. We're truly sorry to hear that the shoes weren't the right fit and that the return process left you feeling frustrated. We completely understand why you'd be disappointed. Our goal has always been to provide options that help customers avoid the expense of international return shipping, which is why we offer a partial refund as an alternative. That said, we understand this isn't the right solution for everyone, and we're sorry it didn't meet your expectations. We'd really appreciate the opportunity to speak with you directly and see if there's anything more we can do to help. If you're open to it, please send us an email at [email protected] with your order number, and we'll personally review your case. Thank you again for your honest feedback. We know we've fallen short of your expectations, and we hope you'll give us the chance to make things right. -Lian Footwear Support Team

Response from Lian FootwearJul 16, 2026

Hi Fonda, Thank you for reaching out, and we're very sorry to hear that you're upset. We sincerely apologize for the frustration and inconvenience you've experienced. We understand that you'd like to escalate your concerns. While we're unable to provide the personal contact information of our company executives, we'd be happy to ensure your feedback is escalated to the appropriate management team for review. Please send us your order number and a brief summary of your concerns at [email protected], if you haven't already. We take customer feedback seriously and will do our best to review your case thoroughly and work toward a fair resolution. We appreciate you bringing this to our attention and hope to have the opportunity to address your concerns. -Lian Footwear Support Team

Response from Lian FootwearJul 16, 2026

Hi Dayna, Thank you for taking the time to share your experience. We're truly sorry to hear that the shoes you received did not meet your expectations and that your overall experience with us left you feeling disappointed. We understand your frustration regarding the product's appearance, comfort, the refund process, and the VIP membership. That is certainly not the experience we want our customers to have, and we sincerely apologize for the inconvenience. We genuinely value your feedback and would appreciate the opportunity to review your concerns in more detail. Please contact us at [email protected] with your order number so we can look into your case and see how we can help. Thank you again for your honest feedback. We take comments like yours seriously and are always working to improve our products and the experience we provide to our customers. -Lian Footwear Support Team

Response from Lian FootwearJul 16, 2026

Hi Marsha, Thank you for taking the time to share your experience. We're very sorry to hear that your order did not meet your expectations. We sincerely apologize for the sizing issue and understand how frustrating it must have been to receive the wrong fit. We're also sorry to hear that the return process and the VIP membership caused additional frustration. We genuinely value your feedback and would appreciate the opportunity to review your case and see how we can help. Please reach out to us at [email protected] with your order number, and our team will be happy to look into your concerns and work toward a resolution. Thank you again for bringing this to our attention. Your feedback helps us improve both our products and our customer experience. -Lian Footwear Support Team