Robert G.
SCAM
I orded that shoes form them back in May however the shoe did not fit and I contacted the company and agreed to refund 40% from sale of the shoes. I saw that Lian Footwear charged me $39.99 membership which I did not sign up for and I contacted them back in May to get membership cancell and Lian Footwear agreed to cancel. However I went back to may CC statement and I saw they still deducted my membership from June, July and August whic I did not sign up for. Not only I did not ger 40% refund from them. they charged me membership whcich I did not sign up for. PLEASE DO NOT BUY FROM THEM, THIS COMPANY IS A SCAM.
Response from Lian FootwearAug 12, 2026
Hi Robert, We’re truly sorry to hear about your experience and understand why you’re frustrated, particularly regarding the refund and the membership charges you’re seeing on your statements. We would sincerely appreciate the opportunity to review this with you directly. Because your order, refund, and membership details involve private account and payment information, we’re unable to investigate or discuss the specifics publicly. Please contact our support team at [email protected] with your order number and the email address associated with your purchase. Our team will review the matter carefully and do our best to clarify what happened and assist you with any remaining concerns. We’re genuinely sorry for the frustration this has caused and appreciate you bringing it to our attention. We hope you’ll give us the opportunity to look into this properly and assist you directly. -Lian Footwear Support Team



