LGI HomesReviews of lgihomes.com

The shower stall is so small it excludes handicapped and elderly persons who need to use a bench seat. I would gladly give up some closet space so my brother, who is paralyzed, can take a shower. The architect needs to keep in mind not all home buyers are able-bodied. The living room window is a fixed window and can not be opened for a nice cross breeze. I have never lived in a house where main windows could not be opened. It seems not much thought was put into the designing of some of these homes. When installing sewer lines, plumbing straight across the middle of the back yard is very inconvenient for people wanting to put in underground pools.

LGI Homes did an AWESOME job of building our new home! Unlike many other builders in the area, LGI Homes did not charge us any more money even as the house appreciated in value and their costs increased due to inflation and supply chain issues,. Eric Brotz, our salesman, kept us informed every step of the way, and after we closed on the house, Mimi, our construction manager, made sure every detail on the house had been taken care of. The warranty ticket process is easy and LGI Homes has been very responsive. My wife and I are grateful that we can begin our retirement years in such a beautiful new home. Finally, I am grateful for our real estate agent Analise Pavlisin, who found LGI Homes for us in the first place. Originally, we had been looking for older homes, but she discovered that a brand new LGI Home didn't cost much more! Forget about those negative reviews because LGI Homes is the real deal!

Dealing with LGI was great. The communication is what I really appreciate.

Just wanted to give a 1 year update. After being in my home for a year now I just wanted to say that I still love my new home. No major problems arrived during my first year. Only issues were minor cosmetics and the Post Construction manager Sam Johns took care of all issues. I had a minor issue with armyworms in my yard and Sam not only told me what would get rid of them but he brought me the pesticides to get rid of the pest. You can submit a claim via the customer portal but to be honest any time I had to text Sam he was always there and responded promptly. He was always approachable and just a good guy that I would always vouch for. I took precaution and got my home inspected before the year warranty was up and nothing was found which made me very happy. I'm .happy with my home and more than happy with LGI customer service I've been in my new home for a little under a month and I just wanted to take time and say that my agent Brandon Mulenburg did everything he said he would do. He was with me every step of the way and provided answers when things got confusing with the mortgage process. He is a man of his word and very trustworthy. After moving in Cameron King the construction manager is very helpful and nice. Even though he has a lot on his plate, no matter when you reach out with questions or concerns he will respond back with an answer. He will make sure your home is perfect. If I had to do the entire process over again I would go still go with LGI Oak Ridge. My family and myself love the beautiful community and our Dream Home.

If I could give 0 stars, I would... the entire process of purchasing my LGI home was a nightmare. I felt bullied the ENTIRE time. The first red flag was the fact that they expected me to go 45 minutes out of my way on several different occassions (to submit an offer, to meet with their lender - even though I had my own, and to close on the house). The second red flag was when I was told that I had to meet with their preferred lender within 4 days of submitting my offer. After my realtor told them that I was not willing to drive 45 minutes to their office, they made an exception and let me drive 20 minutes to their other location. When I arrived, I was put on a video meeting with their lender who is out of state. I could have stayed home and saved my paid time off from work to have this video meeting. I asked several times if I was "required" to use their lender and they never answered me... The third red flag was after I told them that I was sticking with my lender since I had a better interest rate and I was already pre-approved. They then called my lender, talked badly about my realtor and gave unrealistic deadlines. The best part was when LGIs new home consultant told my lender that if he didn't meet their deadlines, they would back out of the agreement and keep my earnest money. The home didn't appraise. When we asked LGI to drop the price $6K to the appraised value, they said no immediately. The bottom line is that they do not care about their home buyers at all. They care about money and im sure they get plenty of it by scaring people in to doing whatever they want. I will never buy an LGI home again after this experience.

Horrible customer service and follow up on warranty issues. I filed a warranty claim in June 2021 for the AC unit on my brand new home. It is May 2022 and the warrant work order has not been completed. In addition, the construction managers and warranty supervisor refuse to communicate through any other means than a phone call. They do not answer their phones and their voicemails leave zero information, making it impossible to get anything scheduled. Incredibly unprofessional.

My family bought an LGI home in the 5th plain creek neighborhood for our very first home. The process was pretty much what we expected. Knowing that we were working with a sales team and not a buyers agent, we made sure to do our homework and compare what we were getting to what else was available on the market. The warranty that came with the house was a big part of why we decided to move here. Working with LGI and their loan partner was a pretty good experience. Some of the final numbers weren't quite what was originally discussed. This was frustrating but not much worse than negotiating with a traditional seller, and from what I understand, a pretty standard part of buying a home. We probably could have gotten a slightly better rate going with a different lender, but it was worth it to us to go this route so they would cover our closing costs. Really the only problems we have are things that were overlooked by the construction team. There are a number of floorboards that feel almost like a sponge when you step on them (both downstairs and upstairs). Because they move when you step on them, the boards creak. We were told that the creak would go away and that was just because the house was settling. Maybe some of the noise is from the house settling, but the floorboards are uneven/spongy in several spots and I have a feeling this is something that isn't going away. There were pre-drilled holes for the wire shelving in our bathroom that were too short for the shelves that were used, so we have a number of holes in the drywall that were left after they installed the shelving. We noticed after about a week that a lot of our paint inside was cracking in the corners, not a huge deal but that mixed with some of the cracks in the drywall and the floor issues, it feels like the building process was rushed. It doesn't feel like there was as much attention to detail as what you'd expect for a brand new home. We've also noticed a lot of ants now that we've been here for a month or so. This probably has nothing to do with the builders but we will need to have someone come spray because they are all over. We didn't realize the post our gate was attached to had a crack in the middle of it. Our nephew tried to "ride" the gate, and it ripped off the post basically splitting it in half. All in all, we love our house. We wish there was more attention to detail for what we paid and for this being brand new, but we are excited to really make this house our own and make memories for years to come.

Absolutely horribly built homes. We couldn’t even plug in any electronics because the electrical work was so bad. They take forever to help you, and get an attitude when they have to help. The executive builder Aaron Jordan is the rudest person you will ever speak to and knows these houses are cheaply made, but makes it seems like it’s your fault somehow.