LGI HomesReviews of lgihomes.com

We bought our LGI home back in 2023 in Commerce City, Colorado. Like many other first-time home buyers, we were lured in by the price tag of the home. After moving into the home, we found many discrepancies that we didn't initially notice during the walk-through before purchasing the home. Someone had swept broken glass into our air ducts, bathroom doors had handles installed with no locks, our concrete porch was chipping because it was poured during the wrong time of year and wasn't allowed to properly cure, the first major windstorm we had blew multiple shingles off the top of our roof so the roof shingles were not installed correctly, during that same windy night, our fence blew down and lastly, the carpet in our upstairs flex room has a giant seam going down the middle of it because whoever installed it did not know how to properly measure carpet. It feels like the company aims to use the cheapest materials and the cheapest contractors to build the homes which allows them to sell their homes for a lower price. This was intended to ever our forever home but after living in it for 2 years we are going to use it as a rental property as it does not meet our expectations. If you decide to buy an LGI home, make sure you do a thorough walk-through of the house before you purchase it. Taking everything on the inside and the outside.

LGI's Commitment and promises were broken regularly. LGI did not want to re-paint the home as needed before giving us the keys. Landscaping is terrible (the grass was put in an unprofessional way). We never received user guides of appliances as promised (why did LGI threw them away in the first place?). Water heater was dead on arrival (we had to go to the LGI sales office to shower for 3 days). The emergency numbers we got for repairing things at home were not effective (when we called several times at different hours, nobody answered, so LGI, why give an emergency phone numbers if they do not work?). The refrigerator provided is unfit for this size home (about 19 cu.ft., freezer on top, refrigerator on bottom, not side by side as we saw in a less expensive LGI home). Toilet seat not secured. Some electric outlets covers are loose. No follow up from salesperson, nor from sales manager to see how things are after we moved in (the sales office dropped us like hot potatoes after the closing. It seems that they did not really care much about us, the client). Garage door needed adjustment (should have been done by LGI before closing). Very steep slope on the side of the house (near the AC) which is made worse by the lousy sod installation, which creates danger for anyone walking on that side of the house. Not so happy with the way the floors came out (some areas are hollow and make noise when we walk on them). Cheap LGI put 2 blinds on the front windows when for extra $300, they could also have made the 2 back windows and the sliding doors). Cheap LGI did a slab in the back (by the rear sliding doors) the size of a door mat (about 30" deep, about 72" wide) rather than building a proper slab for the patio. Shower floor was not installed properly, making noise when stepping on it. Cheap LGI put only 1 ceiling fan (in the living room) instead of in every bedroom as should be in south Florida. Floor molding needed repairs in few places (where is the quality control, LGI?). The best part of our LGI experience was probably the great selection of coffee in the sales office.

1st mistake is on my arrival my information was taken and a hard inquiry credit checked was ran before I step foot in a home to see if I liked the floor plans or to see what LGI had to offer ( I was told it would be a soft inquiry)… I was told that has never happened before it usual is soft..(Excuses by Gary Garber) Maybe they run certain inquiries for certain people)… At the top of page it it said hard inquiry… I felt like they wanted to make sure I qualify before taking me to see properties ( houses) so I wouldn’t be wasting the agent time if I didn’t qualify… 2nd mistake the LGI Broker Bill Chalfant said “I was approved for now” that wasn’t professional at all.. I think Bill should be careful with the words he use when speaking with clients…(What could change I am a nurse that has been with the same company 27+ years with good credit) with money in the back to prove that I can pay the amount that is required of me. Not mention that on the morning of closing he ask me if I wired money to attorney when he knows he would have never scheduled a closing without that money being paid which he probably got a instant notification the money post seconds after paying $30 fee to do a wire transfer.. Very Belittling!!! 3rd problem during building process Gary would tell you things are completed and when I drive to see progress (out of excitement) and those things he mentioned was not done (So not truthful) .. 4th problem is you have to stay consistent with following up cause after reviewing home a lot of things look like a unprofessional completed it because someone with skills would never leave dents in walls, broken mirrors to master bedroom up on the wall, wood flooring not complete with holes and open spaces between wall and flooring … Damaged kitchen cabinets after rushing to get home finished for closing… My experiences wasn’t good but I love my home… The things I mentioned most has been repaired and I writing a list for the rest that need to be done… 5th It is like they have something to hide about your property line I was told my property goes to utility road and on the map that you receive or look at is at closing with lawyer and it does not add up to what Gary told us… So with this information to make sure you have a good experience so not let them run your credit until u see if you like the floor plans and see if you can get a map before you are in front of an attorney signing off and you have no idea that it doesn’t add up to what you was told… If I go on the map I was giving at closing my back yard is 1/2 the back yard which would look crazy to get a fence for half the yard.. I learned a lot from this Stay on top of things if you decided to go with LGI

Everything went well buying the house. Excellent team work everyone did since day 1. But everyone disappeared not returning calls. no answers about a warranty claim. No one showed to fix the problems or schedule something. Terrible on that area warranty claims

No tv or internet service

Process was long and tedious. Every week a different document was needed. It was very stressful for me It would have been better if everything was requested at once I bought two houses before from a different lender. The first time I ever did it, it was fast and it was not long and drawn out as with LGI homes.

The entire experience had its ups and downs however, the build quality in some areas were shoddy. What can we expect in this day and age though.

We closed and moved into our new build LGI Ponderosa home in Brighton Colorado on 9/26/23. All of our minor problems have been fixed promptly under our warranty but unfortunately one BIG problem has not been fixed nor can anyone seem to find a resolution for our main floor heat system. While the heat blows just fine through the vents upstairs, no heat blows through the master bedroom area vents and very little heat blows through the living room, dining room and kitchen vents. The heating techs have come here at least 6 times and have not been able to solve anything. One of the heating techs said the design of the home and the design layout of the air ducts do not go together therefore proper flow will not be achieved unless the ducts are redone. The only feedback we are getting is LGI isn't willing to do what it takes to correct our heating issue. There are 7 other Ponderosa homes like ours in this Brighton Colorado (Pierson Park) area and 5 of those homes have Sold signs on them probably unaware if their heating system works properly or not. Beware before you buy, this heating issue has our heating and electricity bill higher than normal due to constant space heaters running and using the main heater to try getting the heat to a decent level on a normal winter day, on very cold 30 and below days and nights we can forget about it our main floor is freezing!