LexusReviews of lexus.com

Northside Lexus -Houston! Nick Makmaris is so nice to work with! He works hard to get you the car you want! We bought a car from him in 2016 and was glad he was still there today. He knows all features of the car, He kept us informed of delivery. He is not pushy. He just finds what you want and answers our questions! Herb spent a lot of time with us explaining the technology and gave us his card in case we had questions when we got home! He set up everything except the garage door opener! He was very patient with us! Finance was very quick and efficient! He was not pushy and was very helpful! I cant speak to the service dept. because we never have trouble with our cars!

I have a Lexus UX Hybrid, the last past version and I think that it’s the best looking car ever. I am a huge fan of japanese cars and their approach to the car industry. Plus with the price on gas these days Hybrid allows me to save a lot of money.

I’m on my 3rd Lexus,and overall theyre 1 of the best luxury brands on the road today.

Lexus has been being the car of my dream since the very childhood and finally I can afford it! Recently acquired an RX model and nowadays drive around the town grabbing envious glances. The car certainly has dozens of positive things starting from the complete safety ending with the design which is so modern. It's a greatness.

Good car, very poor customer service, especially in Italy. Never again, buying lexus is nonsense, just buy a toyota. No plus, since customer care is a shame.

I love Lexus and there product is great and awesome and also one of the best in the workd

Lexus has been the best car I have purchased and driven. However, my recent experience has tainted my view of Customer Care and Best Practice. I knew I had paid a little more than other cars for a luxury car, reflected in both insurance and service costs, but, the experience until recently had been a good one and Gold Standard. I enjoyed the courtesy car which was supplied whilst my car was in for service to drive to a few shops on the same estate (10 miles) in total. When I came to book my car in pre April, I was told a £10 fee would be added onto my account for the courtesy car, I explained this was no longer a courtesy car, but, rather a hire car! The member of staff did not appear to know the difference. Then, most recently booking my car in for a service pre April which they could not accommodate, I was told that because the service fell in April; £20 would be added for a courtesy car and was effective since April! Confused and mixed messages! I had previously booked my car in pre April (January) and still was told there was a charge! Confusing! I am currently looking to change my Lexus and are now reviewing other manufacturers who do offer the Gold Standard to pick up/drop off or a courtesy car as a courtesy Car, rather than a car hire. They appear to go above and beyond to meet expectations.

J'ai un Lexus hybride très ancien, plus de 200.000 kms et je n'ai jamais vu une voiture si fiable. Tout est en état d'origine depuis 14 ans. Rien ou presque ne se dégrade. La marque est absolument exceptionnelle. C'est du produit Japonais fiable. En revanche la maintenance en ateliers Lexus si elle est compétente n'a rien à voir avec le niveau stratosphérique du produit. C'est à la sauce Française donc imparfait. C'est meilleur que chez toutes les autres marques mais ce n'est pas du tout l'esprit Japonais. Globalement pour moi ils restent au dessus de toutes les autres marques niveau respect du client, et la fiabilité et comme la qualité de leurs voitures sont incroyables. Un bonheur jamais égalé et une tranquillité d'esprit maximal. Un investissement clairement ... alors que pour une voiture en général c'est tout sauf un investissement.... J'achèterai de nouveau en occasion même au delà de 120.000 kms, même 200.000kmss avec entretien en concession. Sans hésiter. En neuf c'est totalement inabordable en revanche même pour un cadre moyen. Et il ne faut pas prendre les moteurs peu puissants. Le plaisir de l'hybride pour moi c'est 300 CV, en dessous c'est clairement décevant. Sauf si on aime une voiture au comportement lambda qui pousse mais ne procure pas de sensations décoiffantes. Je ne quitterai probablement pas la marque. C'est un vrai bonheur.