LexusReviews of lexus.com

On entering the show room I was greeted warmly. IT was almost closing hour I told the assistand why I was thete. A few minuits a young man approach me. Confirm he could help my request. He make it happen. I walk away with a 2025 NX250 with the monthly payment I asked for. I am pleased I went JM Lexus Samlpe Road. Nicalous is a true people's person my whole family appreciate him for his honesty and knowledge of listening to his client. I am enjoying my car and will recommend Nicalous to anyone who like my car and want one.

I recently purchased a new LBX in murcia spain were we choose to retire the car is fine except for rear seat legroom but there are 2 of us 95% of the time so can live with it the sales man said he would order me a drivers handbook in English take about 4 weeks, 8 weeks later still waiting no reply s to emails or chatbox I know I can download the owners handbook but for me it's more convenient to read a paper version very disappointed with lexus service I expect a lot better from a prestige car company

Lexus peuvent garantir leurs véhicules d’occasions pendant 36 mois, après 3 mois d’expérience avec ma Lexus UX personne me donne de réponse chez Lexus service client. J’ai acheté mon véhicule il y a 3 mois, j’ai rencontré un litige avec la concession de Rouen. En résumé j’ai fait confiance les yeux fermés au garage mais la réponse de Lexus Rouen me convient pas. Du coup je téléphone au service client de chez Lexus France. Et la, 2 éme mésaventure. Depuis le 18 juin 2024, j’ai eu 3 personnes qui ont pris ma réclamation en considération (je répète 3 fois la même chose à chaque personne car je me demande si au service client quelqu’un a réellement enregistré quelque chose ….). J’ai l’impression d’avoir mon opérateur téléphonique au téléphone tellement la considération du client est prise au sérieux. J’ai fait confiance à la réputation de la qualité des Lexus les yeux fermés, mais malheureusement je ne pensais rencontrer autant de problèmes au bout de 3 mois et encore moins qu’on puisse laisser le client comme ça. Lexus m’a vendu 1 voiture, mais ça sera la première et la dernière.

I've just got rid of my Lexus 250H. It was 2 years old when I bought it and expensive to buy. The rear seats are next to useless as there is no room for adults if adults are sitting in the front seats. The shape of the rear seating area is claustrophobic given the incredibly high front seats. For what looks like a big car the boot is only just adequate. The touch pad control system is absolutely awful to use. It is almost impossible to control the cursor. The voice activated system is again useless. It won't recognise the simplest of instructions. The ride is sloppy and the car wallows along. I've lost £12k having been assured that it would hold its value. Good riddance.

I am entering my retirement years so finances are important to me. I was trying to make a decision whether to buy my leased vehicle as it is ending or buy a new one. I went to the dealers were I bought my cars(one each) and they were just interested in selling me a new vehicle for $300 a month more than give me the total cost needed to buy my lease. they made it difficult for me when I wanted to discuss my lease. The dealers and salesman are disgusting and unprofessional if you are not going to buy a new vehicle. They make you feel stupid and pressure you. I have bought and sold 10 cars so far and I come from a car industry family. Maybe it’s because the dealers have no inventory except for the premade crap that nobody wants. I’m not going to pay over $1000 a month for a vehicle! Besides I can get a BMW X3I m series for almost $400 a month less. I’ve been working with corporate customer loyalty department and they are turning out to be worthless like the dealerships. Forget Lexus they are just like the rest of the crooked car companies

Bought my nx350H in may at Bolton garage with in 2 months the battery when flat this was the start of 2 years trying to get it fixed (7 times I got locked out ) 7 times I called the AA and all of them told me the same thing that. It was not holding its charge after it first time i sent it back to the garage I was told that the battery was not under Lexus warranty by the service manager but he said that he would put a new one on . This was after the 4 time it let me and my wife down so I decided to take it to a different Lexus garage when I went to pick it up I was informed that they put a another battery in under the warranty from Lexus as they said to me they didn’t think a new one was fitted as I was told by the service manager. So after 2 years of me and my wife arguing over the car braking down it is still with the garage again

It would appear that Lexus Customer Support has sunk to a new low. Since purchasing the vehicle last August I have had problems with the Multimedia. Although each time it has been rectified, it does not stay to long without further problems. Today, I tried calling but received the message, that we no longer answer calls to this number. It then suggests I send an email, but response to this can take 21 days !!! Certainly would not consider buying another Lexus. They would most likely suggest I go to my nearest Lexus dealer but, that would be a 52 mile round trip. But, if it could be corrected by telephone instructed help, I would prefer that option first.

I love the car, but the sales people are not the smartest people. I went in and bought a car and it took over a month for us to get our registration when they assured me they would be able to get it to us in a few weeks. My husband and I were freaking out because our tags that we bought from the dealership was going to expire. 2 days before they expired, we finally got the registration and they had to overnight it to us. For a dealership that is in the middle of Chicago, a very busy area, they sure had no clue what they were doing.