LexusReviews of lexus.com

You can’t get through to Lexus Corporate. You get redirected to Lexus Brand Engagement Center, which is a joke. It’s all lip service and nothing more. I bought a CPO RX 350 that had issues within the first three weeks of owning it. According to the CPO inspection report everything checked out fine. Lexus of Colorado Springs was dishonest on the CPO inspection and Lexus does not stand behind CPO cars. I went back-and-forth with Lexus Brand Engagement Center for over a month. Their position is that every dealer is a franchise and you have to deal directly with the dealership where you purchased the vehicle. After having issues with the brakes binding and issues with the alignment and a defective tire, the dealership where I’ve taken my other Lexus vehicles for years, fixed the brake issue and got the vehicle to align after working on it for two days. After that, all I asked Lexus to do was pay to have the vehicle reinspected by the Lexus dealership who fixed everything and who I’ve had a relationship with for years and they refused. They said I’d have to pay for it myself or take it back to the dealership where I purchased the vehicle to be reinspected. Why would I take it back to the dealer who was dishonest on the CPO inspection report? It is supposedly a breach of the franchise agreement with Lexus when a Lexus dealership is dishonest on a CPO inspection report yet Lexus would do nothing to help me. I have owned Lexus vehicles for almost 20 years. I am so disappointed and honestly shocked that Lexus does not stand behind their CPO cars. I will never buy another Lexus vehicle and I will tell everybody I know about the experience I’ve had with Lexus.

I would strongly caution anyone considering purchasing a car from Lexus of Woodland Hills When we purchased our vehicle, we were personally promised that if anything came up in the first few days, they would take care of it. Well, something did come up, and we trusted them to stand by their word. Instead, we spent MONTHS calling and leaving countless messages, none of which were returned. It wasn't until I finally posted on social media that we miraculously received a phone call. And when we finally did speak with someone, rather than honoring their original promise, they insinuated that we weren't telling the truth and generously offered us a "deal" of only $500 to fix something they had promised to take care of! This isn't just about the money. It's about honesty, integrity, and standing behind the promises you make to your customers. We trusted their word when we made a significant purchase, and they have completely failed to honor that commitment. I will NEVER purchase another vehicle from Lexus of Woodland Hills, nor would I recommend them to anyone. Buyer beware. A promise made to earn your business should still mean something after the sale is complete. Absolutely infuriating and incredibly disappointing.

I am absolutely disgusted with Lexus. My leased 450h+, a vehicle that costs a premium, was stolen directly off my driveway without the thieves ever needing my keys. After the theft, I discovered the shocking truth: this wasn't a sophisticated, high-tech heist. It was a CAN bus injection attack—a massive, systemic security vulnerability that Lexus has known about for years but has failed to properly fix. Thieves can literally pull back the front bumper, plug a cheap device into the headlight wiring, and drive away in under a minute. My keys were safe inside in a faraday box, yet the car was completely defenseless. How can a luxury brand market an expensive "premium" car that can be stolen faster than a vehicle from the 1990s? Even worse is the response from Lexus. They are fully aware that their customers' cars are being systematically targeted, yet they have left drivers out of pocket, facing soaring insurance premiums, and dealing with the massive headache of a stolen vehicle. A premium price tag should guarantee premium security. Instead, Lexus provides a flawed digital architecture that serves as an open invitation to thieves. I will never lease or buy a Lexus again. Absolute negligence.

Lexus Canada Financial Services are the worst customer service! They are not helpful at all. they told me that it's been 31 minutes on the phone and it's too long! Never again I'm purchasing a Lexus

just felt like i could let off some steam here about a 2025 TX 350. i drive cars for a living, all brands, all models, new and used, and for some odd reason, the mechanism in some lexus’ love to absolutely slam on the brakes and scare the living hell out of you even though you’re reversing 6ft away from something/someone at 2mph. sometimes i get pissed easily; at video games etc, but this right here takes the cake. it’ll be 1st place for a while. appreciate you lexus.

Lexus App now lets me know that I have left my hatch back open, when I haven’t.

I purchased a used 2025 NX350 that since day 1 had a rattling noise which apparently Lexus knows all about and even issued a technical bulletin on it. So long and short of it and 1.5 years later…..Lexus Canada blames the crap dealership and literally washes there hand of the issue when the dealership had my vehicle for over 3 months and still hadn’t even touched the repair. I was forced to trade in my vehicle and spend $10k more + protection and tint (2k) just for some peace of mind!!! I purchased a Lexus for it’s quality and customer service of which both were non existent!!!! DO NOT BUY!!! They only want your money and their quality SUCKS!! My daughter just bought a new Mazda at 1/2 the price and it handles just as well as the Lexus if not better!!!

Disappointed with Lexus Customer Service My 2011 Lexus RX 450h developed an ABS/brake booster failure, a problem Lexus previously recognized through a customer-support program. I contacted Lexus Corporate hoping they would consider providing the necessary parts as a goodwill gesture. I spoke with two Lexus customer engagement representatives, Sarah and Melissa. Both were polite, but their response was essentially the same: the program is over, so there is nothing Lexus can do. I understand that the program has ended, but I was disappointed that Lexus would not even consider a goodwill solution, especially for a serious safety-related brake issue. I was willing to install the parts myself and was only asking Lexus to consider helping with the parts. I expected more assistance and customer care from Lexus.