LexusReviews of lexus.com

Don’t ever ever buy the Lexus , I bought brand new Lexus from Erdington branch B24 Birmingham, I had an Accident in Jan , car has smashed as you see in photo but none of the Air bag deployed, I was trying for 8 month to get the car checked by Dealer to find out the issue but dealer ( mr Abdul Store manager ) don’t want to know despite paying my Instalment for 8 month

I bought a certified used Lexus ES 350 from Lexus of Rockville in MD. On my 2nd day owning my beautiful car, the fender separated from the bumper. I returned it. Multiple questions about me possibly hitting it on something. Finally they agreed to me returning the damaged car and buying a similar one. I had 3 service appts in the warranty. When I pointed out the car shakes when I brake I was told they would not fix it under warranty because it was not life threatening. Once the warranty was up I took it elsewhere for servicing and it is recommended that I replace the front brakes and resurface the rotor for $500. I received 2 new tires but the remaining 2 were just under 50% worn. Very disappointed and angry. I feel the certified cost was an expensive smoke in mirrors. All the warranty allowed was oil changes, topped off fluids. Not worth it at all at this dealership.

Mon toit ouvrant vitré a littéralement explosé hier sur l'autoroute (Lexus NX300h 05/2016) : chaussée lisse, toit fermé, pas de clim, temps frais, 140kmh, ligne droite, pas de pont, personne devant !!!!??? Enorme bruit, grosse frayeur, plein de verre sur moi et dans la voiture mais l'essentiel a été soufflé vers l'extérieur Lexus dit ne pas comprendre et que ça n'arrive jamais Quelqu'un a-t-il déjà eu cette mésaventure ? ps : voiture en parfait état...

Surprising excellence!! Approx 8 years ago i got my first Lexus car as a present for graduation... Until today i had to fix very little things only and i enjoy this car today same as in the beginning ;D

Just awsome company

Love the model of the car and inside design. They are comfortable riding and driving with almost no road noise. The instrument panel and in dash navigation system and music system is very good

Going to make this short and sweet. Have leased car for many many years from Lexus and recently was told there was a recall. I called to inquire and after about an hour of them not even finding my car in their system and not being able to tell me how to easily find the Vin number on my car, I figured it out on my own and called another Lexus dealership. Also inquired as to if they can fix my GPS which has been giving dangerously wrong information from day one. Like telling me to go to my local warehouse in a way that would put me in a head on crash if I followed the directions!! Telling me to make a left instead of right two blocks from my house which I know if I make a left I would never get home! Was told there was an update and that they would charge me many many hundreds of dollars. I explained it is not an update if you got a part that was a lemon and not working and not functioning correctly from day one. The lady answering the phone even told me her system does the same bad things, and seemed to think that was acceptable. It is NOT! Why doesn’t Lexus Fix my GPS at no cost, especially since my car is under this and I’m only about a year or less into the lease I believe. EDIT: It’s been several weeks and I never received a single call back as promised

I am so disappointed with the way this place does business. I was called by Ellie Carbajal, a product specialist that told me she was the internet manager and that she would go over special offers by Lexus with me. She asked me to come visit the dealership. I was interested in hearing her out and I said to her that I would be there in 45 minutes. My wife and I made sure on keeping that time, which we did. She let me know to ask for her when I got to the dealer. I arrived with my family(son as well) at the said time, but she was busy with another customer which I understand. We waited for her and while we were waiting another gentleman (Mr. Jones) came and started to help us. He presented us with possible estimates based on our situation. After discussing options with him we asked that real numbers be presented to us so that we could make a more informed decision. I filled out a Credit Application and he submitted the application to the appropriate person. At this point Mrs Carbajal took over and brought to us another estimate(see picture) and presented it to us as an actual estimate with real numbers. Yet, this estimate paper is no different than the one presented by Mr. Jones. I asked Mrs Carbajal if this were the actual numbers several times and every time she said yes. The picture below clearly states that this paper is a "Representation to provide an example..." And explains further as it also says "ESTIMATED APR" with an asterisk(*) that further explains. (See picture) She brought over several estimates. At this point I asked Mrs Carbajal to provide me with the Credit Check Report, she didn't have it with her and went to get it. She brought over a copy of the report and again I asked if this were real numbers based on my credit score to which she said yes. I didn't agree with the numbers and then she said she would see what she could do. She then brought over the Credit Application because it was missing information. Now I asked myself, how then were they able to run my credit if the paperwork was incomplete and how was I being presented different numbers that increased in pricing without being based on my credit score. At this point we decided to leave. Clearly this Keyes Lexus business tactics are unethical and presenting paperwork based on fake numbers is unacceptable. I would be very careful in doing business with them.