Leslie's PoolmartReviews of lesliespool.com

I just purchased a Aiper seagull pro and unboxed it today. I have a 10,000 gallon pool. In inground and the walls are not a smooth surface. In other words there’s grip to the walls I do, however, have like most pools that have been built since 1970 curved walls. When I was looking at cordless pool, cleaners, there was nothing that was said about this device having trouble climbing a wall that has a curve bottom. Matter fact in the advertisement of this particular item from the companies that makes it it shows a pool with many rounded corners. It’s not rectangular. It’s certainly not flat with with 90° angle walls I haven’t seen a pool like that in many many many years. So I charged the device and following the instructions I take it to the pool and I turned it onto auto mode which it’s supposed to very methodically travel the bottom of the pool covering everything in straight lines and then after it had reached 50% power, it would climb the walls very methodically. And watching the device in the pool, the first thing that I noticed was that it tended to go around in circles it would do short runs never a straight line for very long and then it would turn and turn, and it didn’t have any kind of designed way of moving in the pool it’s very random and very , strange. The device also when it does move forward it the front end of it lifts up off the bottom of the pool like there’s no suction at all that just the the the thrust from the motors pushing it forward lift the front end up off the pool floor, which makes it impossible to clean anything and it stops. It won’t go 4 feet in One Direction on the bottom of the pool at all now my pool is like any other pool that’s been made since before 1970 and it gets deeper so the floor of the pool , you know sweeps down like most fools and everything around it just clearly is a problem for this device and nowhere did the company state that the device would have a problem with a normal shaped pool that we see built every day nowadays is not kidney shaped just got some other angles to it but most pools that I’ve seen that again weren’t built You know after 1970 they don’t have flat bottoms you know very strange. So enclosing I have to say that the product is grossly misrepresented. It doesn’t have the kind of power that it suggested it does. It doesn’t seem to cover the pool in the way that they advertise that it does which is supposed to be some new technology doesn’t work at all very well. It will go over simple leaves on the bottom of the pool and , it won’t draw them up into the unit. I see no problem with it. The rollers are fine. Everything‘s good. The wheels work there is nothing outwardly wrong with this device and again it came right out of the box. My suggestion would be to consider not purchasing this item, it is also Advertised as an inground pool cleaner, but in looking at some of the online information later on, I found it most of the stuff that I was seeing suggested it was for above ground pool, so I’m not quite sure exactly what that means but it is advertised for inground pools. I’ve seen some reviews by professional reviewers who is given it stellar reviews, and I’m not really sure what was wrong with those people, but they clearly weren’t giving a legitimate review of this device , so I will have no choice but to return this item and try to find another more functional more honestly described and and and hope that I can get a cleaner that will actually do what it’s advertised to do. Companies response: This is AI response from Aiper customer support. I understand your disappointment with the performance of your new Seagull Pro pool cleaner. To resolve the issue, please follow these steps: Ensure the pool bottom is flat and smooth to prevent the device from struggling to reach the waterline. Clean the filters and water spray pump to prevent potential filter jam and device malfunction. Check for any entangled foreign objects around the front roller brush or wheel that may be causing the device to move in circles. If the pool has a steep slope or the material is too smooth, it may affect the device's performance. Best regards, Aiper Customer Support Do not buy products from this company you will be sorry. Leslie’s return policy: If you are not satisfied with your purchase, you can return your item(s) within 30 days for a replacement or refund. Products must have receipt or proof of purchase, be unused, in new condition and in original packaging. Unused? How do we know we are unhappy with the product if it is unused???? Are you serious Leslie’s?

Was offered a warranty for my salt cell system call the company and one of the specialist told me one thing where the district manager told me something else wouldn't return calls wouldn't return emails took him 3 weeks to finally get a complete answer the worst customer service I've ever dealt with in my life

Went to Leslie's "PRO" store. Set my broken impeller and seal, which were purchased from Leslie's, on the counter and the assistant says "What is that?". I said it is an impeller and seal from a Hayward pool pump. He asked me "What size?" to which I said a 1.5HP. He said "What voltage?" and I said 240V. He said we only have 210V and 1000V. At this point I knew there was an issue. He then went to the isle where the impellers were and asked "What brand?" I told him Hayward. He said "I don't think we have that one." I walked over to the isle and found the correct impeller and brought it to the counter. He told me "I can't help you. You'll have to wait until my other person comes in at 9:00." I left very frustrated. Won't be going back!

Original service call took 15 minutes, they sent 2 men, charge $220.00, it didn't fix the problem(pump wouldn't catch) Service call # 11461512, second service call( a leaky o-ring took 2 minutes, he was gonna charge me for the call, he said they don't have a warranty. I politely ask them to leave

purchased a Raypak Protege Above Ground Pool Pump, 1.5 HP and was told to sign up for the pool perks to get an extra 5 year warranty, after 2 years the pump has failed and of course my pump is not part of the extended warranty plan. I wish I would have bought from Amazon, cheaper and less hassle.

The worst company ever! Don’t ever use this company. I order a spa cover. It took six months for delivery and it was the wrong size. I called and they refused to accept it was their error and finally after showing my order sheet they agreed and sent me another one. And yes, it was the wrong size again. This company sucks on all levels. Go direct to the spa manufacturer for a spa cover. Terrible quality as well. DONT DO IT EVEN IF YOU THINK YOU WILL SAVE MONEY - you will not in the end. I promise you.

Purchased the JVX160 pool pump less than 5 years ago and I have had issues every since (VERY BAD DECISION). on 3/5/2024 contacted Leslie's to have a service person come out to repair the pump again because it is leaking and had to turn the pump off. The sent out Eric, who looked at the pump and said the seal (part# 40678) needed to be replaced and it was NOT under warranty. He needed to order the part, ok rescheduled for 3/12, got a call from dispatcher stating that Eric was hurt and that they would have to re-schedule another time/day and another technician. Keep in mind, our pool has not been running due to the leak. Finally got a date/time of 3/15 they sent out Ivan who does NOT have any clue what is going on with the pool and says that NOW the pump needs a propeller (part#677742) and we can order it on Amazon and when it is in we can scheduled for someone to install it. My STRONG advise, NEVER, NEVER, NEVER purchase, go to, or request ANYTHING from Leslie's Pool. You get bad equipment, faulty warranty and just plan out BAD service!!!!!

Bought Air Relief Valve ECX1322A (Item 44007) for $12.49 + tax. This is a little plastic screw on top of the filter case to bleed the air after cleaning the cartridge. Probably it’s worth $0.30 to $ 0.50. Our filter is from 2005, the first time we had to replace this bleed screw was in 2018, it was made of Nylon, unbreakable. Since then we had to replace it 5 times, it looks like they switched to cheap plastic, the last screw lasted about a month. I took it back to the store in Apache Junction and the rude answer of the clerk was “there is no warranty on this part”. This was the last time I ever bought anything from Leslie’s, hopefully they get out of business, I never see any customers in this store. Since they don’t offer the nylon screw anymore and expect customers to buy a new one every month or two, we went to Ace Hardware and bought a stainless steel screw for $2.75 (3/8“ x 16) it does it’s job.