Leslie's PoolmartReviews of lesliespool.com

I recently had my pool closed and I was pleased to see Jon arrive at my home. He was gone for a bit and the service was horrible in his absence. Jon is direct and honest. There were some things I was misadvised to do. He set the record straight and helped me to avoid future mistakes in caring for my pool. I have read about all the issues re: chapter 11 bankruptcy. If they stay alive and continue to keep people on staff like Jon I do believe you will be pleased with their service. I understand the negative reviews that I read. Its common when companies are trying to stay alive in this crazy economy and world we live in today...but I did reach out to other companies who did not show up...or who did things seriously wrong. If you are on Long Island ask for Jon. And, no, I do not know him...other than the help I received with my pool. I am impressed.

Very knowledgeable and friendly staff

I went to store 705 and had a great experience .Duane was so helpful and knowledgeable. I will certainly go back .

I have been using Leslie s pool for 20+ years. I have shopped there and then left due to lack of knowledge by the staff. Now I will always go to Leslie s pool with "the new manger , Todd at the helm. He is so helpful, friendly and knowledgeable. He goes out of his way to help you like the old school, hometown, mom and pop store. I am just so in awe of him. Leslie s pool has an asset in Todd. Never let him go!. If Leslie s pool could duplicate him in all there stores, they would put every other pool store out of business. Leslie's pool is my first and only stop for everything pool.

I was nervous after seeing the reviews but I have zero complaints! Excellent communication, fast delivery of my hot tub cover and everything was as expected. I reached out to customer service and they were very helpful. I got the cover in just under 2 weeks from the order date and full 4 weeks early!

Emily R. ; Salesperson #69637 , store #435 at Swan & Sunrise, Tucson, Az. is excellent in every aspect. Friendly, pleasant, technically competent with focus on customer satisfaction. It is truly a pleasure to deal with her directly. Blessings & thank You. Robert (Bob) Schorzman

Liz at the Simpsonville, SC store was very helpful getting a refund for us that we were having an issue getting corrected on an ordered item. She is very knowledgeable.

We submitted a review (poor review) of Leslie's Pool Supplies in Quakertown, Pa. due to issues with a defective Hot Tub about 2 weeks ago. The company who makes the Hot Tub (Dreammaker) did not honor any warranty whatsoever - (Dreammaker) ignores the customers calls and emails to get help with repairs and then and then we were forced to make the repairs ourselves, they refused to pay, "saying we didn't contact them first". We tried for 5 weeks, and no one answered phone or returned calls or emails. When we reached out to Leslie's corporate, they said they'd help us and they did not initially help us. After much determination, we were finally given a good outcome. Today we received word that Leslie's will reimburse us for the money we spent to repair the Hot Tub. They are agreeing to honor the warranty that Dreammaker refused to honor. So, for now, we want to be sure to give a positive shout out to Leslie's for (finally) stepping up to handle this matter. It took much longer than it should have, but we respect that they are going to now help us. Right now, we still have to wait to receive the reimbursement, but we wanted to inform people of this. If you ever have a problem like this, go to the corporate side of Leslie's to get assistance. Overall, we are now satisfied with the outcome ( as long as the check still comes our way). Thank you, Leslie’s Pool Supplies!