Leslie's PoolmartReviews of lesliespool.com

Never again! These people are clueless about everything they do and no one seems to like their job. I've ordered several parts to be delivered and the last one came for pickup at the store in a store box with a shipping label slapped on it, beaten and damaged. They handed it to me like there was nothing wrong, with gaping hole in the box and the end accordianed very badly. The unit didn't work properly and now I'm going through an ordeal to deliver it back to them without advance replacement before I can get what i purchased. Then, they send me a review link to tell them how they did and it goes to Ooops, something didn't work right message. These people are just ridiculous to deal with. There's too many other pool companies who actually care about their customers and won't do this to them. Not shopping here again!

I went to the Leslie store located in Anna, TX. Had my water tested and bought supplies around 9:30am on Saturday morning 6/7/25. One of the supplies that I bought was a 50 Lb. bucket of Chlorine Powder. My drive is about 20 minutes away from the store. When I got home and got out of my truck, I smelt chlorine. I have a tunnel cover on my truck and just thought the bucket may have tipped over and spilt out. When I opened the tailgate, a strong odor hit me right in the face and took my breath away. I almost passed out. After I got my breath, I noticed the lid of the chlorine bucket was slightly opened. While holding my breath, I started to remove the bucket from the back of the truck. The bucket was really hot. I lifted the lid and noticed a small plastic bottle (about 1” x 3”) tucked down by the side and only the top of it showing. Whatever was in that bottle was reacting with the chlorine. I removed the bucket from my truck immediately and put at the edge of my driveway. I when in to tell my wife that I need to take the chlorine back to the store and show them. By the time I got back outside the bucket was smoking really bad. I took a garden hoe and removed the lid from the bucket, as soon as I did the chlorine ignited. I called the store immediately and explained what was going on, Matthew said he needed to call his district manager. Matthew called me back and said they needed pictures or video. I asked him where I need to send that and he said, “you need to bring it in, because we need proof, we don’t have anywhere you can send the proof”. I told him I could not come until later because I had a funeral to go to. When I got to the store, the assistant Ryan said he was aware of the issue. Tried to call the district manager but, didn’t answer due to being at a sporting event for his kid. They were texting but, not sure what was said. I showed Ryan the video but, he did not know what to do about it. At this point it was about 5 hours after the incident, and I still have not heard from the district manager. We told Ryan that this is a major deal and could have gotten someone killed. I’m writing this letter Sunday morning and still have not heard from Leslie management. Luckly, I took this out of my truck when I did. This looks like someone deliberately put this bottle in the chlorine to do some harm. I have not got no support from Leslie’s and I’m going to put this out everywhere I can on social media. They made me feel like I was doing something shady. I have been going to Leslei’s for over 5 years; I will never buy from them again.

Theses two hillbillies looked a mess came to my house and left the pool cover out by the pool all messed up. Then he asks for my check . I go back and find he never completed the job. He was supposed to make sure the pool pump worked. He never turned it on. Very shady experience. Next time send a qualified person.

I went to your Knoxville Tn. store number 920 and purchased a pool robot. I was billed twice on my credit card and was told by the store employee that the district manager would have to remove the extra charge as they were having problems with their computer. That was on a Saturday and when the charge was not removed by Monday I called and spoke to the employee and was told the manager would call me. He never did that was two weeks ago and I still have not been refunded or contacted.

Absolutely horrible service. I've been waiting now 2 weeks to get a skimmer line unclogged and what makes it even worse is the tech has not shown up for 2 appointments that Leslies confirmed. The corporate customer service line has no idea how to handle issues and just follows a script that solves nothing. Absolutely done with this company!! and I've been a customer over 10 years! Even trying to get it escalated within Leslies is a joke. Thier executive team should be embarrased how theirn filed staff operates!

I took a water sample into Leslies 9721 KENWOOD RD CINCINNATI as I normally do. New faces, 1 person ahead of me with water testing in progress. Waited 20 minutes, person could not complete the testing for the person ahead of me. 2 other employees standing around, no acknowledgment of my existence. Poor service, I walked out with no patience for such customer service.

I went to Leslie’s and bought what they recommended, and they were out of one item. When I told them what they had sold me at the other store, they said those were the wrong chemicals. When I tried to return them, they told me regulations prevented them from taking them back. So pissed off. Don’t go here, they will sell you anything if you need it or not.

I tried to save 20 dollars and purchased the product online. They have product in store but they can't sell me those I have to wait for my chlorine tablets to get shipped to store. Makes no sense to me but I guess to them it does. I asked for a refund and they said they couldn't give me one til my order was shipped out. The ladies in customer service where actually very nice. The policy the have for simple online orders is crazy. They lost my business to much of a headache