Leslie's PoolmartReviews of lesliespool.com

took my pool pump for repair on 04/11/25 still not done. the previous manager who they let go was an expert fixed in a few minutes while you wait. i was told they no longer do it like the previous manager and now you must wait days and make an extra trip. great customer service going in thre wrong direction. i have been a customer since the store opened and the last manager was the best they ever had. time to move on! todays date 04/16/2025

Absolutely the WORST corporate customer service, I have ever experienced in my 50 years. No exaggeration: 10 emails sent in 10 days - No replies. 5 different reps state they'll follow-up via phone/get back with me - Never happens. Corporate doesn't care. Leslie's, you are NOT Amazon. At this rate, you are done within 10 years.

I recently purchased a new Hayward Tristar 950VS from a pool company other than Leslie's because it was $300.00 cheaper. I went into the Leslie's website to make arrangements for the pool pump replacement and subsequently called the (800) 537-5437 to make the arrangements. I answered all of the questions and scheduled an appointment. I received a call from a company representative the day before the install was to take place with additional questions. This person stated now that they would not perform the install because the pump was not purchased at Leslie's. No where on their site for service does it stipulate that as a prerequisite for service equipment must be purchased through them. You would think that being a customer of theirs who is constantly purchasing their overpriced offerings would be enough, but apparently not.

I am a Leslie’s employee so my review is after seeing the company from inside and outside. The company has a split personality. The retail stores which generally speaking are manned with wonderful individuals that like to help and corporate.com people that are experts at putting walls up and giving you run around with poor expertise and trained to drive costs up. Good luck getting past customer service if you have a complaint. Eventually someone will call you back after getting your complaint armed with policies and procedures that even I as an employee am not aware of designed to milk you and run the tab up. I recently purchased a 400 k Pentaire gas pool heater supposedly with free installation only to have the unit deliver uncoordinated and delivered while we are out of town and just dropped off in an unsecured place a $4,000 unit. Then I received an e mail assuring me that it would not be delivered for two more days after my return. See the e mail exchange as supporting documents below. That was the beginning of the nightmare that was followed by uncertified technician sent for sight assessment, and throwing at me refusal of installation unless I agreed to installations that are policy. Mind you I am replacing an existing Pentaire 400 k gas heater with an identical one because the one I had (not installed by Leslie’s originally) served me well for 9 years. So even after agreeing to the additional charges (I signed the quote under protest and marked it so) I got the run around whenever I called the customer service and the lies from the uncertified technician went on unsubstantiated with everybody feeding of each other’s lies to the point I decided to pay for installation and have a different certified contractor do the installation. Here is the exchange of e mail on the delivery. Hello Manoug, I hope your travels are going well! Thank you for reaching out to Leslie's. I dont want to have to worry about the delivery of your heater. It is not due to arrive until February 19. You will be home by then. I will keep my eyes on the tracking. They will contact you to make the delivery appointment. Should you need to follow up, please reply back with case 04687633. Thank you for choosing Leslie's, have a great day! Kind regards, Margaret S. Leslie's Customer care ref:!00D4R01XO9r.!500Rj0LqGUa:ref My response: Fw: WLE0389406 Thank you Margaret but it got delivered today 1:40 our time. Fortunately we are on our way back and we will be home around 5:30. We did not get a phone call from the driver and he was uncooperative with the neighbors to put it near the other heater. Manny

Purchased a new Pentair Pool Heater for a new home pool and when we installed, it did not come on at all. no display on controller or anything. Lesli will not send a new unit or tech out to fix it or even let us send back for a refund. They will not take ownership of the problem as we purchased new from them. We've been dealing with Lesli pools who sold us the heater and they will not fix the problem either as we are out of service area. Very disappointing and frustrating.

Trying to get the pool pump motor repaired/replaced at the Palm Coast store. It was a mess. They couldn't figure out if they had or could get the part needed. Then They couldn't figure out how to have me prepay until they spoke to a manager who was never at the store. The National customer service was also a waste as they didn't ever do what they said they would do (follow up with the store, give me some feedback on what to do). The part was replaced two weeks later by their technician but he didn't actually check to see that the pool was functioning correctly. Eventhough, I asked him over the phone if I was good and he told me it was all set. It wasn't.

Corporations is garbage. Thr receiving lead named Fabian has sex with msyelian the returns lead and cheats on his wife. Place is garbage. Supervisors suck and are selective power hubgry hippos. Bunch of losers. Corporate totally sucks ass and doesn't care about anything

Emily R. ; Salesperson #69637 , store #435 at Swan & Sunrise, Tucson, Az. is excellent in every aspect. Friendly, pleasant, technically competent with focus on customer satisfaction. It is truly a pleasure to deal with her directly. Blessings & thank You. Robert (Bob) Schorzman