LensmartReviews of lensmartonline.com

Great customer service. I accidentally got my prescription wrong on my order. The glasses are perfect other than that. The service team were really quick to respond, polite, friendly and really helpful. It has been quick and easy to resolve the issue - I would 100% recommend Lensmart! It’s worth noting I have bought from them before and the quality of the glasses is top notch. Very pleased. Thanks again!

Everythink was super. Thank u

I have made 2 orders with them. The first ine was alright, the shipping took a while and the transitioj lenses are not good. The second order one of the glasses was off, it was blurry whenever u looked anywhere but straight. They say they have a guarantee and warranty. When reaching out to see if I could return them they went back and fourth. They will ask for the original prescription order from the doctor and this is how they can possibly get out of their "warranty". When it's explained all of thenothher glasses I ordered had the same prescription and I have no issues,they demanded i give them the original script. It also took about a month to get this order. So it will be $80 down the drain. I highly reccommend getting glasses from somewhere else.

The glasses themselves are fine, but the customer service was one of the most confusing experiences I've had. During my case I received several contradictory answers from different representatives, including different promised refund amounts ($20, then 70% lens refund, then only $13). The issue took weeks to resolve because the support team repeatedly provided inconsistent information. The refund was eventually processed, but the communication was frustrating and unnecessarily complicated.

Elégedett vagyok.

Perfect glasses! Everything was handled quikcly and flawlessly😍

I’ve bought several pairs of glasses from Lensmart and any issues I’ve had have been resolved right away. Any questions I’ve had have been answered. 10/10 recommend.

This is truly a horrendous company. Your chances of getting your glasses on time and correct are about 20% They make it nearly impossible to get any resolve. They are based overseas and have no communication other than email which they drag out correspondence. Like weeks of emails. Any reputable company would correct issues without having to go get a video from your eye doctor saying the script is correct, or proof from the post office about an address. They purposely drag out communication as well to me sure you go past the 15 day mark for returns. There are pages on fb describing the scams this company does. They are slick, I'll give um that. Just not smart. When you do need a refund they ask for your SS#, bank info,and id (even if paying with a card). There's no reason you need my social. The glasses aren't that great and very cheap. I will never order from this company again after the last experience I had with them. I just recently ordered my son his glasses off of zenni and another pair off zeelol. Both much much better companies to deal with and their prices are about the same.