LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingShowing 66 reviews with 3 stars · Clear filters
smo
Did not receive my order after waiting for 2 months, CS cannot offer any help, finally need to claim a refund with seel by myself.
Response from LensmartOct 12, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Achuma K.
I had an amazing experience with Lensmart. Huge selection of frames, very affordable prices, and the lenses are crystal clear. The order arrived quickly and well packaged. Customer service was also very helpful when I needed to check my prescription. Will definitely order again!
Response from LensmartSep 14, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
customer
I sent an email in regards to my glasses being defective. Their first few emails were normal, photos of defect, verified my address and then sent a confirmation email stating new ones were being shipped. The part that was frustrating is after the last email stating they were shipping, I received an email saying please disregard the previous email. They were asking more questions almost to back track on my glasses being defective. I received multiple emails asking the same questions. It was so repetitive of questions I had already answered. I would receive the same questions right after they had just asked. It was very irritating. Finally after days of the repetitive questions, I received another email stating they would ship my glasses.
Response from LensmartSep 11, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Ade
Got my glasses but it looked very cheap.
Response from LensmartSep 7, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Evasanikki L.
I still have not received my glasses im not understanding how my address is undeliverable if i receive mail daily but i did message someone from lensmart and they answered back quickly so I'm just waiting to see if i receive my glasses this time i did have to have my glasses sent to another address in another city which is inconvenient but it's ok i just hope i receive them
Response from LensmartAug 30, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Vanessa M.
Initial order was not received. They had to send me another pair. Therefore order took longer than expected.
Response from LensmartAug 6, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
waney Y.
The glasses themselves are fine, but the customer service was one of the most confusing experiences I've had. During my case I received several contradictory answers from different representatives, including different promised refund amounts ($20, then 70% lens refund, then only $13). The issue took weeks to resolve because the support team repeatedly provided inconsistent information. The refund was eventually processed, but the communication was frustrating and unnecessarily complicated.
Response from LensmartJul 23, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Mike M.
They refunded my money.
Response from LensmartJun 26, 2026
We apologize for the unpleasant shopping experience. We never refuse to issue a refund. We noticed you purchased the wrong type of lenses, and we asked if you needed to exchange them for a different type, to which you replied yes. You then expressed a desire for a refund. We will respect your wishes and process your request. Thank you for your understanding.
