LensmartReviews of lensmartonline.com

The ordering process went smoothly. And I didn't wait long

First time ordering. Thanks for answering my emails and messenger and for helping me make sure everything was right. Everyone is very helpful. Can't wait to get my glasses and see how I like them.

I wouldn't be surprised if a chunk of this company's positive reviews are fake, nearly every genuine review I could find from North American customers says the same thing: this company is horrible to deal with. I can confirm that firsthand. I ordered 4 pairs of prescription glasses (2 daily, 2 sunglasses). 3 of the 4 had issues, factory defects, a misleading website try-on feature, and a pair that broke after light, gentle use within a week. Quality is on par with Temu or a dollar store, not a company you should trust with prescription eyewear you rely on daily. If the product doesn't put you off, the customer service will. Expect the same questions repeated over and over across a weeks-long thread, a clear tactic to wear you down until you give up on a refund, rather than actually help you. This was the worst online shopping experience I've ever had. Save your money and your time, don't order from this company.

Lensmart advertises high-quality eyewear, but the prescription glasses I received were completely defective. They cannot even handle routine maintenance. Simply cleaning the lenses causes a very loud cracking noise. Shortly after receiving them, the arm of the glasses completely slid off the metal frame.Lensmart refuses to take responsibility under their advertised "365-day worry-free guarantee." They claim the purchase includes automatic insurance, but their own insurance completely fails to protect the buyer. Even after I sent clear video and photo evidence of the broken, defective product, they refused to cover it. The best Lensmart offered was to ship another pair made of the same cheap materials. They didn't even want the broken item shipped back because they know it is low-value junk. Because they refused a proper refund for a defective product, I have filed a chargeback dispute with my bank. Avoid this company. Update: The company actually tried to bribe me into deleting this review by promising a refund only if I took it down first. Then, they demanded that I cancel my bank dispute before they would process anything. I refused immediately. It is impossible to trust their intentions; these are just empty promises to get themselves out of trouble. A legitimate business would simply accept the bank dispute and agree to the refund through the bank's system. The only difference is that a chargeback forces them to pay when they refuse to act with integrity.

I ordered prescription sunglasses from this lousy company and they never arrived. They require that I prove I didn't receive them before refunding my money--which is a terrific scam. I'm not the only person they've ripped off. See Facebook page Have You Been Ripped Off by Lensmart for thousands of honest reviews of this dishonest company. As I've explained repeatedly to Lensmart, a carrier driver's checkmark is not proof of delivery to my home or mailbox. It's on them to prove delivery, not my responsibility to prove that it wasn't delivered, which is impossible. I don't have a Facebook page with thousands of posts attesting to MY dishonesty. Show me a picture of the package in MY mailbox.

Lensmart has the capibility to provide you with the best service from the start. Their online shop is well organised, the prices are incredible, the quality is as great and you get the best service.

Excellent customer service! They responded quickly, were very helpful, and solved my request without any problems. Thank you for the great support!

Glasses were good quality and cheap!