LensmartReviews of lensmartonline.com

The glasses I received, both daily and sunglasses, were amazing! They are cute and trendy but also practical! The customer service was amazing as well! Definitely recommend

My glasses broke after wearing them only a few times. Lensmart was super helpful and are sending me a new pair, the Facebook messaging hours made this process take a while. Other than that customer service is great!

Frames are sturdy and perfect for day to day wear. Prescription and blue light add on are good

Their customer service is fantastic. About an hour after placing my order, I realized I’d ordered the wrong color frame. I promptly sent an email explaining my dilemma. Within hours they replied and changed my order for me. I was truly shocked at how quickly they responded!

A customer support very helpful they give you a quick response and the glasses are very nice too I would recommend them to anybody

I think this company values their customers. They use everyday people to showcase their products which I think is great. They have so many options on glasses from frames styles, to lens type, they make it easy to be fashionable and keep it affordable for everyone!

Ordered my glasses on 7th of July. Made one purchase but since it was advertised that the shipment in free of charge, made a second one. On 17th of July received an email from the customer service that due to “tax reform” my order was returned (this clearly is a lie, it wasn’t even send out yet, the quality check appears to be done on 14th of July and order reviewing was made on the 17th of July). They offered to send it via DHL and I confirmed and asked to combine both orders and send it as one. In the next email I received a PayPal link and a message that I need to pay extra 60$ for this shipment. I asked to provide an invoice, they answered it’s not possible to provide it. Also asked, why the website says the DHL shipment costs are 29,99$, but I’m asked to pay 60$, without any invoice. The answer was - I have two orders. UPDATE: I placed my order a month ago, and I am still empty-handed, it has turned into a month-long cycle of blatant dishonesty. After I agreed to pay extra for DHL shipping (29€) just to get my glasses, the service went from bad to worse. I have been stuck in an endless loop of being told my glasses are being "re-customized," even though it was said at the beginning that the glasses were already shipped and returned, turns out the package hadn't ever been shipped!!! Now, they have reverted back to the claim that my lenses are in "customization" for another 3-5 business days. It is obvious that these are just stall tactics; they are recycling the same "customization" scripts every time they need to buy more time. Even more concerning is their behavior regarding feedback. Their customer service team has spent more energy constantly asking me to delete my negative review than actually solving the issues holding my order hostage. They seem far more focused on cleaning up their online reputation than actually delivering the product I paid for. I’ve wasted a month, paid extra for shipping, and I’m still no closer to receiving my glasses. Save yourself the headache: do not EVER order from this company.

Funny how all the bad/negative reviews experienced roughly the same issues. Mine is no different. To put it simply cheap price, low quality cheap products. Flimsy, weak garbage frames broke after less than 2 weeks of use. Customer service offered no resolution after asking the same questions over and over. Save your time and money. They dont care and Im sure to follow will be a generic response like from all the other reviews.