Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Emily Geis L.
Aug 30, 2024
Horrible quality and service it took…
Horrible quality and service it took forever to get my glasses and they were incorrect. I returned and the replacement pair they cut the glass wrong so they also were incorrect. Since I didn't contact them within 15 days they won't fix/replace but did say I could have 25% off next order. What a joke!
Response from LensmartSep 2, 2024
We sincerely apologize for any inconvenience. To address the situation, we are in the process of arranging a reissue for you. We kindly ask if you would be able to accept this solution. We have sent you an email regarding this matter, so please take a moment to check your inbox for further details. We appreciate your understanding and patience in this matter, and we look forward to your prompt response.
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Erika K.
Aug 30, 2024
Good quality items for great price
Good quality items for great price
Response from LensmartSep 2, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Jessica B.
Aug 30, 2024
New glasses on the way
My new glasses broke due to a manufacturing error, and they sent a new pair
Response from LensmartSep 2, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Slie S.
Aug 30, 2024
Poor customer service
I am sad that I am not experiencing the satisfaction that everyone is experiencing, which was the reason I trusted your service. My order was held at customs and Lensmart was supposed to provide proper documentation or pay a fine but they refused. My glasses were destroyed by customs thereafter. I am only writing this review because Lensmart is ignoring my emails and the delivery people cannot assist me further. This was an order above $200, I will not let it go. Moreover, I was looking forward to ordering more after this trial. So disappointed.
Response from LensmartSep 2, 2024
Sorry for the inconvenience. We found that we have replied to the email you sent us. And we have sent you two emails to ask if you need to resend a new package. But you did not reply to us. Did you receive our reply email? Maybe your email system identified our email as spam, can you check it? We look forward to your reply, thank you for your understanding and cooperation.
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Daniela K.
Aug 30, 2024
It was a really nice experience to try…
It was a really nice experience to try Lensmart. Nice glasses for a good price. Thank you Lensmart :)
Response from LensmartSep 2, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Hegedüs-Hajnal I.
Aug 30, 2024
Nagyon segítőkészek!
Nagyon segítőkészek!
Response from LensmartAug 30, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Dobos T.
Aug 30, 2024
The glasses have arrived
The glasses have arrived! They are very high quality and beautiful!❤️ I recommend them to everyone!
Response from LensmartAug 30, 2024
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Luzflor By Priscila L.
Aug 30, 2024
speed
speed, quality and price, my daughter and I loved it.
Response from LensmartAug 30, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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