Whitney B.
Just hope you don’t need to return.
Just hope you don’t need to return. What a poor experience I’ve had, after receiving my glasses I was not happy with them, I reached out for a return 2 days after receiving my glasses. The customer support team has been horrible, they keep asking for me to pick a new frame, or to send pictures of my PD, I’ve provided my prescription, my PD, and all I’ve asked is to start the return processes. I would never work with this company again. I’ve had to file a complaint with PayPal because there support team just keeps going in circles, there messages don’t make any sense and they keep asking for items I’ve already provided. Beware.
Response from LensmartSep 4, 2024
Sorry for the inconvenience. We found that you contacted us saying that the frame does not fit and the lenses are not clear. So we ask if you want to replace the frame. Regarding the lenses, we need to confirm that the prescription is correct. After confirmation, if you do not want to repair the lenses and change the frame, we will arrange a return and refund for you as soon as possible. Thank you for your understanding and cooperation.