Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Jewels S.
Sep 19, 2024
Worst customer service ever
Worst customer service ever. I wish I had read reviews before helping my mother order through this company, as we are having the same bad experiences some others have had with returning glasses. They make it impossible to get the glasses returned within the 15 days. We also paid for expedited shipping yet the glasses took a very long time to get here, just like it takes a very long time for them to email you back. Do not trust lensmartonline for customer satisfaction.
Response from LensmartSep 20, 2024
Sorry for the inconvenience. Our official website has stated that after 15 natural days since the products are received, Lensmart will terminate the order's return and exchange application channel immediately. Lensmart is unable to accept your return and exchange application anymore. Return policy details: https://www.lensmartonline.com/about/return-policy/ Thank you for your understanding.
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Katarina
Sep 19, 2024
Quality & affordable glasses
I have always problem to choose the frame, which suits me, but this simulation in lensmart make it so much easier. These are good quality glasses for best price! They are light, cool and functional as well. Wearing them every day-working on pc. No regrets.
Response from LensmartSep 20, 2024
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Lorena
Sep 19, 2024
Las dudas me las han resuelto…
Las dudas me las han resuelto facilmente 👏🏼
Response from LensmartSep 20, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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samukele Z.
Sep 19, 2024
They made me feel secure again ,and…
They made me feel secure again ,and confident again .i love the texture and the quality of the glasses. I love how I can style them with anything and wear them anywhere .
Response from LensmartSep 20, 2024
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Vivien T.
Sep 19, 2024
I am satisfied
customer service is very helpful
Response from LensmartSep 19, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Maaphotle
Sep 19, 2024
Replaced and I’m Happy
I bought 4 pairs of glasses from lensmart and upon receiving my glasses I noticed they were faulty and I contacted lensmart and they were very helpful. They replaced my glasses and I’m very happy
Response from LensmartSep 19, 2024
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Aj
Sep 19, 2024
Fun Glasses!
I have made numerous orders and I am so in love with all my purchases! I quit wearing my contacts and just switch up my glasses all the time! Just can’t get enough pairs of glasses!
Response from LensmartSep 19, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Sheyan S.
Sep 19, 2024
I love my new glasses!
I am super happy with all 4 pairs of my glasses that I have purchased from Lensmart. Not only do they have a user friendly online platform, they have a wicked big selection to choose from, outstanding prices, excellent quality, and quick shipping (typically 2-3 weeks) for the glasses to be manufactured and then shipped and delivered. I could not be happier with this golden find. I won't be shopping for glasses anywhere else from now on.
Response from LensmartSep 19, 2024
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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