LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Siphokazi
The website is easy to use. Options are well displayed and categorised.
Response from LensmartSep 21, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Precious M.
I'm happy with my purchase ,I had a problem with my glasses particularly the frame and they really helped me resolve the situation
Response from LensmartSep 21, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Kim B.
The 3 pairs of glasses I bought from you guys were great. Thank you Lensmart
Response from LensmartSep 20, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Ann J.
I want warn others to be cautious when purchasing from their website. I placed an order for glasses today, but due to unforeseen reasons, I no longer needed them. Within three hours, I followed their refund policy by sending two emails to their designated address and a text message requesting a cancellation and full refund. However, the company has been delaying the process and refusing to cancel the order. First, they asked for a reason for the refund. After I provided a detailed explanation, they continued to stall, offering me a $2 discount to keep the order. Despite my repeated requests to cancel, they stopped responding and have refused to process the refund. Update: After insisting on the cancellation, the company now claims that my order has already been processed by their supply department and optician center, and they are charging a 10% cancellation fee. This is despite the fact that I requested a cancellation within 3 hours, as per their policy. They are only offering a 90% refund, which is completely unacceptable given the circumstances. I urge everyone to be careful when buying from this company. If they handle a simple cancellation request within three hours this poorly, it raises concerns about how they would handle any issues with the product itself. Update review (after company's response): After my initial review, the company responded, but their claims are misleading. They stated my order was confirmed at 8:18 AM on 19th September, with customization starting at 10:10 AM. In reality, the order was only confirmed at 9:50 AM, making their timeline for starting customization within 20 minutes highly questionable. To make matters worse, they attempted to coerce me into removing my negative review, offering a full refund only if I did so. If I refused, they said I would only receive 90% of my money back. This kind of behavior is unacceptable. Despite their promise, they still haven't processed the 90% refund. I urge others to be cautious when dealing with this company. Further Update: This company continues to engage in unethical practices. On one hand, they again demanded that I delete my review in exchange for a full refund. On the other hand, they attempted to dispute my review by requesting personal information through Trustpilot, effectively denying the legitimacy of my feedback. Despite their promise in both email and text to refund 90%, they have yet to issue any refund at all. Their handling of the refund process has been highly unprofessional and manipulative. I strongly advise caution when dealing with this company.
Response from LensmartSep 20, 2024
Sorry for the inconvenience. We found that you paid for the order at 2024-09-19 08:18:40, and the order was arranged for customization at 2024-09-19 10:10:05. You contacted us to cancel the order at 2024-09-19 12:44. From the time point of view, you did contact us to cancel the order after the order was arranged for customization. According to our policy, after the order is arranged for customization, if you need to cancel, you will be charged 10% of the order amount as material cost. We can only refund 90% of your order. For more information on the refund policy: https://www.lensmartonline.com/about/return-policy/ Thank you for your understanding and cooperation. Update: There are time differences in different regions. According to our time display, your order has been arranged for customization within 2 hours after the successful payment. This is before the time you contacted us. Thank you for your understanding. Update: The reason why we didn't arrange a refund for you is that we explained to you that the time you contacted us was indeed after the order required glasses. You can also see the order customization time when you check your order progress on our official website. What we said is that if you are willing to delete the negative review, we are willing to apply for special treatment and arrange a full refund for you. If you do not accept special treatment, we will immediately arrange a 90% refund for you according to the policy. Thank you for your understanding.
Kitti
The service very helpful :)
Response from LensmartSep 20, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Kim M.
I would like to express how disappointed I am with my recent purchase, I purchases two pairs of glasses, filled out the necessary prescriptions to receive them, loved the frames, ended up getting them and being able to see nothing, complete blur, Have been trying to contact customer service to no avail, the telephone number they give you is not reachable, I have already paid for these two pairs of glasses and want a refund, Unless I hear from them by friday I will be contacting the better business bureau and consumer affairs, Time is ticking lensmart, refund my money
Response from LensmartSep 20, 2024
Sorry for the inconvenience. Due to internal adjustments, we are temporarily unable to support telephone service. We found that we were not in business hours when you contacted us. Please rest assured that our customer service staff will reply to you as soon as possible and solve the problem for you. Lensmart provide a 15-day after-sales processing period except the special offer glasses. As long as you contact us within 15 days of receiving the glasses, we will process your order. Thank you for your understanding and cooperation. Thank you for choosing Lensmart!
Fenella D.
Man får mer än man betalar för.
Response from LensmartSep 20, 2024
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Dóra S.
I am very satisfied with the glasses. The quality is good and the price is affordable. The frame fits perfectly.
Response from LensmartSep 20, 2024
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
