By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
lensmartonline.com
Website
lensmartonline.com
Category
Vision & Hearing
Location
Rancho Cucamonga, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
My purchase with Lensmart was so easy! I picked out a pair of glasses that I thought would look amazing on my face. However, after completing my order, I realized I hadn't included my unit or buzzer number.
I sent an email within 24 hours, and someone quickly responded with an updated form for me to fill out. Thanks to their prompt service, my order arrived at my house within a week or two of shipping.
Now this is what I call customer service!
Response from LensmartFeb 9, 2025
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
JE
Jenn
Great customer service
Great customer service when needing a replacement for a broken pair of glasses that were within the warranty period. No issues, replacement was sent with no problems.
Response from LensmartFeb 8, 2025
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
BB
brittany B.
Tracking stopped for weeks then finally…
ORDER WAS SENT TO THE WRONG ADDRESS.
Lesmary made me confirm my address three times and blamed usps. My package was located, and it turns out the address on the label does not match what was provided.
My biggest issue is the lack of customer service. Clearly they get many poor reviews for this and continue to operate in the same way. Had anyone been willing to actually look into the issue for me rather than blaming the carrier, the issue could have been found and resolved. Thank goodness my mail man is awesome.
Tracking stopped for weeks then finally updated to state my order was delivered a week prior. The tracking number provided was only good until the package made it to the U.S. and was then handed off to USPS and I was never given a new tracking number. USPS can't help without the tracking number and all Lensmart has to say is to contact my local post office (after I already explained that I did). Seems shady that I can't get a tracking number or find any info on the original carrier.
Edited to add: Leaving a review here will get you a response much quicker than reaching out to the customer service email. They saw this, got back to me on Facebook messenger, then replied here. Clearly they are more concerned with clearing up negative reviews than assisting with issues to being with. I look forward to receiving the information I requested after being blown off prior to making a review on a public forum. Shame on you lensmart. Maybe focus on problem solving rather than saving face. And yes, my address is correct.
Edited to add: my concern is not the time it's taking. My concern is the lack of customer service. I sent a message stating that my order shows as delivered, and that I already reached out to usps, but without a tracking number they can't assist me. I stated that I needed the tracking number and the response I got ,not once but twice, from your customer service team was "you order shows as delivered. You need to reach out to your local post office for assistance." Completely ignoring my request for the tracking number so that I can get further assistance. So while you say you have been working on it you left out the part where I had to ask for the same information multiple times and didn't get a helpful response until I started posting my experience publicly. The delivery issue is not on your company, but your poor customer service is.
Response from LensmartFeb 8, 2025
Sorry for the inconvenience. We are sorry to hear this. We checked your order and the logistics information shows that the package has been delivered. The tracking number we provided has shown the complete logistics transportation situation until the final delivery. Regarding the new tracking number you want, we are contacting the logistics company to inquire about the terminal number. Once we receive a reply, we will inform you as soon as possible. You can also confirm whether the address in the order is correct and whether there are family members or friends who have helped you to get the package in advance. Please don't worry, if the package is lost, we will definitely provide you with a solution. If you have any questions, you can contact our customer service and we will do our best to help you. We will definitely solve the problem for you!
Sorry for the misunderstanding. We have been actively solving your problem, but our customer service replies in chronological order. We have asked the logistics company and provided you with the terminal tracking number you want to know. The package has been delivered to the address filled in the order. If you have not received it, can you please contact the post office to confirm? Thank you for your understanding.
We are really sorry. The address we filled in when sending the order was exactly the address you filled in the order. Unfortunately, due to the operation error of the logistics company staff when changing the logistics waybill at the end of the package, the address was slightly different. We have filed a complaint with the logistics company. Fortunately, you have received the package, and our customer service has also provided you with a corresponding solution for the inconvenience. We are sorry for the bad shopping experience. We will continue to improve to provide better service.
JS
Jerisha San S.
Perfect go to!
Lensmart is your perfect go to to stock up on some super affordable, inexpensive, durable and fashionable eyewear! It provides an array of customizable options to fit your very needs. Products are just as they’re shown and shipments are also expedited within a reasonable timeframe. Check in daily to see unbeatable prices and specials. Highly recommend!!
Response from LensmartFeb 8, 2025
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
GV
Geneviève
Bon service
Service à la clientèle rapide et bienveillant!! Que du positif 😊
Response from LensmartFeb 8, 2025
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
MG
Marina G.
This are the best glasses I own!!!
I got two pair of blue light blocking glasses and I cannot be more happy with them, they are sturdy and great quality, also the designs are to die for, in the past I got pretty basic models and Lensmart has a ton of variety. The price is amazing compared to other brands, you cannot go wrong with Lensmart💕
Response from LensmartFeb 8, 2025
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
TW
Tessa W.
Asteria sunglasses
Asteria sunglasses
Received my first pair of prescription sunglasses and they are extremely comfortable and beautiful!! I am very pleased with the frame design and the prescription is correct. Will be purchasing all my glasses from Lensmart!!
Response from LensmartFeb 8, 2025
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
NL
Nathalie L.
They are very patient and attentive to…
They are very patient and attentive to their customers and very respectful.
Thank you very much for making time for me I appreciate it.
Thank you
Nathalie Lefebvre
Response from LensmartFeb 8, 2025
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
