LensmartReviews of lensmartonline.com

I recently purchased a pair of prescription glasses from Lensmartonline.com and I can’t say enough good things about my experience! The selection of styles is incredible—trendy, classic, and everything in between, so I easily found a pair that perfectly matched my vibe. The prices were shockingly affordable, especially for the high quality of the lenses and frames, making it a fantastic value. Best of all, the customer service was outstanding! The team was friendly, responsive, and went above and beyond to answer my questions and ensure my order was perfect. My glasses arrived quickly, fit great, and I’ve gotten so many compliments. Highly recommend—five stars all the way!

Would give them a -100 if I could. AWFUL company, do NOT buy from them. They charged ~$100 for two pairs of sunglasses, got suckered in on free shipping if bought over a certain amount. They arrived, after waiting 6 weeks! and it was like looking through glasses smeared with Vaseline. I had submitted my prescription information for bifocals when ordered, but when glasses came and I contacted them they said they don't do bifocal lenses... why they didn't let me know when I ordered I have NO IDEA! And customer service: HORRIBLE! When I tried to contact them (no customer service phone number) finally got a Messanger message that sounded like talking to a robot, and most messages came in the middle of the night. Long story short, I returned one pair, I paid for returned shipping - they claimed not their fault prescription was wrong...REALLY?! (took the second pair to Walmart and got new lenses put in). And they refunded me $3.03 saying since I returned the one pair, I no longer qualified for free shipping. Would have kept that pair too and saved the $6 to mail them back and come out $3 ahead on a deal that ultimately cost me $100 to be totally frustrated. LENSMART SUCKS! Again, do not deal with this scam company!

I’d like to thank Lensmart for their great customer service. I had an issue where the lenses didn’t fit into the frames, but their team helped me resolve the problem quickly. Today I received two pairs of glasses, and they’re both great! One of the frames arrived slightly bent, but I was able to fix it myself, so it wasn’t a big deal. Overall, I’m really happy with my purchase and appreciate the support I received.

Very prompt and fast communication when I needed help. A site that offers you a wide range of products, I love them.

Glasses were in perfect condition, there was clear and consistent communication between me and lensmart. I’m happy with their product and I know for a fact that all their clients will be happy to.

What made my experience great was that Lensmart doesn’t just offer beautiful and unique frames – their customer service is also incredibly kind and responsive. The website was easy to navigate, the ordering process was smooth, and the glasses turned out exactly how I imagined – maybe even better! What really sets this company apart is how much they truly care about their customers. They replied to my message quickly, checked in to make sure I was happy with my order, and even followed through with a discount coupon, which I really appreciated. The communication felt warm and helpful, which is rare with online shopping. The whole experience felt much more personal than just placing an order on a regular website.

the quality

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