LensmartReviews of lensmartonline.com

4.511,249 reviews
Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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Lensmart

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About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Lensmart

Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Five Star Index: 2026

Crystal W.

Jun 3, 2025

My saga continues

My saga continues. I ordered 2 pair of progressive lenses. As I am not an optician and have never needed dual prescription before, I didn't know that I was only provided my single vision script. Lensmart prepared my glasses as single vision, despite the purchase order for progressives. My glasses arrived on May 3. I reached out to Lensmart and they claim zero culpability because I provided the wrong script. Even when pointing out, as above that I am not trained to read a glasses script and they were entrusted with this task as it was their role. Either way, after a great deal of back and forth they finally agreed to refund 70% of the lenses, 100% of the frames and 100% shipping..."Propmtly upon return." They received my return on May 27 they started trying to get out of paying for shipping bc I am in Canada. They are also demanding that I set up a PayPal account for refund, despite their own statement that they will process the return to my original payment method. It may be a pure coincidence but since I ordered my glasses I have been receiving regular fraud emails asking me to log into my PayPal account if I don't want the Mac Safari (or whatever it is) device that is logged in to stay logged in. I have never had a PayPal account with my current email. As I said...could be pure coincidence, but it seems suspect.

Response from LensmartJun 4, 2025

Sorry for the inconvenience. We have explained the lenses to you before, and we have arranged a special solution for you. We are not avoiding any problems. Your refund amount is greater than the order amount, so we cannot refund the order completely. You need to provide another account. If you don't have a Paypal account, you are not willing to create a new account. Can you provide a family or friend's account? We just want to solve the problem. Thank you for your understanding and patience.