By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
lensmartonline.com
Website
lensmartonline.com
Category
Vision & Hearing
Location
Rancho Cucamonga, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ordering was very easy. I also had just moved so changing my address was a smooth and fast process. I had doubts on how well crafted the glasses would be but there great they look bigger on the models but they fit perfectly. Will be ordering again
Response from LensmartOct 28, 2025
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
NB
Nikolett B.
:) ;) :)
I recommend it, it's great
Response from LensmartOct 28, 2025
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Thank you for your valued review.
ML
Mélodie L.
Customer service is very fast and I…
Customer service is very fast and I received the answers I wanted With kindness . Now I can't wait to receive my glasses.
Response from LensmartOct 28, 2025
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
SH
Shiyama
I am so unbelievably upset
I am so unbelievably upset. I ordered my glasses on September 16th 2025 it is now October 27th 2025 and mind you I clicked no shipping insurance but then when I paid they charged me for it. I emailed immediately and I have the screenshot for that. And then they emailed me back and said you have 24 hours to cancel it do you want to I said yes and they took an entire day to get back to me and said oh well it's too late now. ???? So I wanted to cancel the whole order but they begged me in the email talking about the high quality and stuff I have order here before and my glasses broke and I need a replacement. But why is this such a struggle. So then I just say yes because I literally need glasses and because they said they will pretty much refund a dollar discount because of the shipping insurance so the day my glasses was supposed to come which was after 4-5 weeks THEY SEND IT BACK BECAUSE OF INSUFFICIENT ADDRESS. This is the same place I ordered my previous glass and why was this a problem as soon as my glasses were in my area. I emailed lensmart very confused and just wanted to cancel my order again they took a whole day to respond (some took 3-4 days) and begged again for me to keep my order and to send in all my information in the email. I was like?? I just did because I annoyed and like hoped they would send my glasses quicker this time because HELLO I NEEDED THEM. They said after oh we rather not send it there because it might get sent back?? It is the same address that I have used for all my packages including my old lensmart package why are you making it a problem now so then I say I want to cancel it and then they beg me again like hello??? And they said how then it'll only be 70% of the refund and I am so annoyed because they wasted my time,money and energy so I just said whatever but to add that 1 dollar refund which was part of that shipping insurance fee I didn't agree too and then now they're like "you needed to cancel that in 24 hours" THEY TOOK 4 DAYS TO GET BACK TO ME. AND I DID TRY TO BUT YOU KEPT MAKING ME RUN IN A CIRCLE NEVER BUYING FROM HERE AGAIN AND STILL WAITING FOR MY REFUND!!!! DO NOT BUY TS TERRIBLE CUSTOMER SERVICE TOO THEY TAKE SO LONG AND THERE'S NOT EVEN A NUMBER TO CALL SO THEY JUST WASTE YOUR TIME SO YOU CAN ONLY GET A PARTIAL REFUND.
Edit- because idk how to respond to the reply but the order number is C25091757545049869 which idk if its even going to work 😃 just email me at this point. I want my full refund not this whole run around circle for another month.
Response from LensmartOct 28, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
We apologize for the unpleasant shopping experience. Your order did not qualify for free shipping, so you will need to pay for shipping. Regarding shipping insurance, it's optional and not mandatory. If you wanted to cancel the insurance, we informed you in our initial email that you could cancel it within 24 hours via the email sent to you by the insurance company. Since you didn't do so within that timeframe, the insurance cannot be cancelled. Regarding your package, we noticed the tracking information shows it was returned due to an insufficient address. We are willing to arrange a replacement package, but to avoid a similar situation, we kindly requested that you provide a different address or consider changing the shipping method, but you declined both. If you do not wish to continue the order, we will process a refund. We have provided a special solution for you and are awaiting your response. Once we receive your reply, we will follow up as soon as possible.
SH
Sophie H.
They were really easy to deal with
They were really easy to deal with!
I input my prescription wrong and thought I was going to end up wasting the money I had spent. I contacted their customer service and they could not have been more helpful! They changed it for me without any problems, and also confirmed some other details to ensure everything was correct. I’m really pleased with them, and will definitely use them again!
Response from LensmartOct 28, 2025
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
HT
Horváth É.
Ajánlás
Tökéletes szemüvegek, szuper áron
Response from LensmartOct 28, 2025
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
KC
Kovács K.
I’m very satisfied with Lensmart’s…
I’m very satisfied with Lensmart’s customer service! They helped me quickly and kindly when I needed to modify my order, and everything was handled perfectly. Thank you for your great support! 🥰
Response from LensmartOct 28, 2025
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Thank you for your valued review.
AW
AJ W.
Refund
The offered me a full refund
Response from LensmartOct 28, 2025
We apologize for the unpleasant shopping experience. We noticed through the shipping information that your package was returned due to an insufficient address. We'd like to resend a new package, but to avoid a repeat, we request a different address. However, you requested a refund, and we respect your wishes and have processed the necessary procedures according to our policy. Our customer service team is awaiting your response and is eager to provide you with a better solution. Once we receive your response, we will follow up with your order as soon as possible. Thank you for your understanding and patience.
