LensmartReviews of lensmartonline.com

I had a really good experience with Lensmart. Their communication was excellent it really stood out for me, they kept me updated throughout and helped me quickly correct my lenses without any hassle. The delivery was also fast, and the overall service felt professional and reliable. I appreciate how helpful and responsive their team was!

Customer service reached out to me within the 24 hours just as promised and helped me change an order detail that I messed up on my first pair of glasses. I was so stressed that I might be stuck with the wrong prescription but they promptly fixed and confirmed the changes to help ease my mind. Thankful there is still good customer service out there.

I've made two purchases so far, the glasses I received are beautiful, sturdy quality and so affordable. They work to deliver as quickly as they can and will assist you should you struggle with anything. Lensmart has been wonderful to and their products low price and high quality. Thank you, Lensmart. I'll definitely be coming back.

So far so good. I havent received my glasses het but choosing glasses on the site and the variety of frames and the specials are awesome.

I’m extremely disappointed with Lensmart. I ordered prescription glasses, but the lenses I received do not match my doctor’s prescription at all. When I contacted customer service, they refused to take responsibility and kept dragging out the conversation instead of helping. It has become clear to me that their goal is not to solve problems but to exhaust customers until they give up. The information about the company’s location is also misleading – sometimes they claim to be in the UK, other times in the US, and it’s impossible to know who you are really dealing with. I strongly advise others to avoid this company. They are unprofessional, unhelpful, and clearly not following fair business practices. I hope my review helps prevent others from going through the same frustrating experience. Reply to the reply: what they’re doing is ridiculous. Of course, I’ve already provided every possible piece of my data in a private conversation that’s been going on for days, and all they’ve done is ask the same questions over and over again, probably a hundred times by now. They’ve clearly trained the customer service team to do exactly that. They’ve offered zero help — in fact, they’re only making things worse. It’s obvious that returning anything to this company is impossible, and I still don’t understand how the relevant authorities can allow this.

I’m so happy with the glasses I got ! The quality is out of this world ❤️ I will be purchasing more, Thanks LENSMART for delivering quality products 🙏🏽❤️

I ordered three pairs of glasses and I’m very happy with them! The ordering process was simple, and the packaging arrived in perfect condition. The lenses are clear, the frames sturdy and very comfortable to wear. Customer service was really friendly and helpful with all my questions. The price was reasonable, and the products fully met my expectations. Highly recommended!

The lenses and glasses are high quality, fast shipping.